14676 North Frank Lloyd Wright Boulevard, #131, Scottsdale, AZ
4.6
1,227 guest ratings·912 written reviews
Petra W.
overall everything was good but i wish the add ons were more valuable. i paid $1 for extra peanut butter but i got the smallest scoop and it wasn’t too flavorful. i had to add more myself. other than that everything was good
Cathy S.
very good
Norma B.
Service was fast and great!
Karina A.
This time missed the mark. Assuming that it was from the bowl, but had an upset stomach for hours after this bowl.
LAILA P.
Great job
Jenifer B.
Your staff members are Always Wonderful. Friendly and Sweet folks.
We aent an order in the night before and the order was lost when we arrived foe out drinks.
They ran out of 32 oz cups to their brilliant credit they gave us 2, 16 oz cups. Actually worked out better for us.
Your computer system seems like it needs help. They can never find my number to give me credits for what I buy.
Kim K.
Good
Yvonne P.
Thumbs up
Mark G.
Items in order were missing, bowls were not marked and indistinguishable.
John B.
Excellent
Sally C.
My bowl was ready when they said it would be, and the people working welcomed me in and were friendly.
Pearl KGoogle
I place an online order with estimated time. I arrived on time but had to wait another 10 minutes more and in fact customers you came when I did got their drink while I waited. When I brought up my wait concerns the employee proceeded to talk back with a tone! As I walked out he yelled after me to ‘enjoy my last drink’. I emailed Nekter and did get a response from management. Unfortunately the whole experience left a bad taste! A little bit of empathy and a lot of ‘I’m sorry, we will try to coordinate better’ would’ve gone a long ways before things escalated. I’m loyal and I over tip but when I get yelled at by employee who wants to get the last word in front of others is not a place I will spend my money. If you plan to order online, don’t and be wary of the customer service.
Response from the owner · May 12, 2022
So sorry to hear you had to wait for your order. Times on the app are always just an approximate time frame. Mothers Day weekend is our busiest weekend of the year and we do the best we can to get everyone accommodated. I believe the employee did apologize before you threatened to never come back again. He should not have made that final comment and has been talked to.
I already submit my specific incident to customer service. I am debating whether to give more business to Nekter.
Laura T.
I am hooked! Easy to order on line. Customer service was fantastic (rare these days!) and the product, presentation and selection are simply amazing!
Suggestion: Play Zen type music in the stores - helps ease the wait or awkwardness of standing around other people when it's really quiet.