7710 Northeast 5th Avenue, Suite 118, Vancouver, WA
4.8
1,979 guest ratings·1,478 written reviews
The rating and counts above are store-wide. 171 written reviews mention Smoothies, newest first.
Jackie H.
Two identical base smoothies were ordered with different add ins, they were not labeled so we could tell the difference. I asked and someone tried to tell them apart, the woman working said we should be able to tell based on the taste. The guy (tall guy) tried and labeled the one based on what the woman guessed. It would have made sense to label them for us when they were made.
Pavel P.
The quality of the bowls and smoothies are consistent. I've never had an employee be rude to me nor have I seen any employees leaning on broomsticks instead of helping customers. You've got a good crew!
Sandra G.
Overall a good experience with friendly employees and tasty smoothie. There was some confusion by a couple employees when I arrived to pick up my order via the app. They checked the recent receipts but didn't see mine. They questioned how I ordered and if I was sure the order went through. Finally, one of the employees recognized my drink order and directed an employee to retrieve it from the cooler as it was in there waiting.
Jen V.
I love the smoothie bowl! All of the juices I have tried are delicious.
Daisy M.
Hi, I love Nekter so much and will continue to be a customer always. However, the gal that took my order rushed me into making my choice. (I know it can get busy and they are hard workers so I get it but I would have loved to have a moment think). Once I ordered and had my smoothie I went back to purchase additional items. It would have been nice to get it all done in once swoop but again she was very aggressive in trying to get my initial order order (tapping her thumbs on the monitor and giving me the "come on lady" look). What ideally would have happened would be the usual "welcome in" give us a moment to place an order while we wrap up our current orders. Then a simple ask of are you ready to order? and I would have said no and taken more time to get everything together. ... I know it sounds silly but by feeling rushed I almost didn't get all the items I wanted to purchase and that is missed income opportunity. I just want to keep you around! Thank you!
Heaven J.
My order was incorrect, even though I provided specific instructions. The employee working there chose not to follow them. When I picked up my order, they asked if it was okay that they added an ingredient I specifically said no to. I have a health condition that limits what I can and cannot eat. If I order a smoothie a certain way, I expect it to be prepared that way. When it says “no agave,” don’t add “a little agave” because you think it will taste better. The employee said, “Is it okay that I added a little agave?” No, the instructions said none. Some people can’t have agave or other ingredients. Make it how the customer asks. Follow instructions. Don’t make it however you want, then ask if it’s okay after the fact. I couldn’t drink the smoothie, so it went to waste.
Packer B.
It was great! We routinely come in to your shop for smoothly bowls & post workout smoothies!
Juli C.
The biggest thing I notice is lack of consistency. Some days smoothie is chunky or more runny or thick or slightly different flavor. I am never sure what I’m going to get. Yesterday’s was blended all the way and a good thick creamy texture, but the flavor was off. It was missing the sweetness (not enough dates). It that same thing at the other Vancouver location. That would be my only and biggest complaint is consistency.
Darlene R.
Great smoothie. Good customer service. Fast and easy online ordering. Thanks!
Darian B.
Great!! Always great smoothie bowls and juices. I tried something new today too and it definitely did not disappoint! Everything was ready when I showed up for my pick up time and they were so tasty! Thanks!
Frank S.
I love it here I love the smoothie bowls. I love the smoothies I would always recommend this to everyone!
Kim C.
I'm so grateful that I lie close to Nektar because I have a hard time finding smoothie places that do not have horrible ingredients. I hope a Nektar open in Gresham so that when I visit my boyfriend, I can get Nektar there too,
Angelyka CavaGoogle
Nekter tends to frustrate me deeply because of how expensive their smoothies and bowls are (even compared to other places), but I can't help going there because what they do offer tastes good and fresh. However, this particular location is extra frustrating because of how slow they are. Sometimes they do warn you about the wait, but the wait times can be ridiculous and seemingly unwarranted with the busyness inside. Not sure if they are understaffed or just inefficient in this Hazel Dell location.
Response from the owner · June 7, 2023
Hello Angelyka,
Thank you for reaching out. We strive to provide exceptional and timely service for each guest, both online and in person. Sounds like we really dropped the ball, I am sorry that wasn't your experience with us. We will make sure we reiterate to the team the importance of timely service.
Just wanted to leave you with a few fun facts in case you decide to give us another try.
1. While it may not look busy in the store at all times, our team will often get slammed with online orders that have specific target times on them.
2. Our in-house target times are: 5-7 minutes for a smoothie and 7-10 minutes for a bowl.
3. All of our menu items are made fresh with fresh ingredients. Sometimes fresh takes a little longer, but in our opinion it's worth it!
We really do hope you give us another shot to earn back your business and sorry again for your frustrations.
Jessica Hart
I sent in my smoothie request on the app an hour earlier and it wasnt ready when I got there. The staff was really nice to work on it right away but still a bit of a bummer.
AshleyGoogle
Love everyone at the Hazeldell location!! You guys make the most delicious smoothie combos ever!!!
Response from the owner · August 24, 2023
Hey Ashley, Thanks for the kind words! We appreciate your recognition and will do our best to keep up the great work!