Super bummed about 2 things.
1. Is the inability to do call in orders, they told me that’s corporate rules.
2. The wait time being 20+ minutes and the inaccuracy of the mobile order time frame.
I put in my mobile order at 12:13 and the time said it would be available by 12:30 and now I’ve been standing in here waiting and it’s 12:41. Now I don’t personally blame anyone, but I do hold the company responsible for the lack of machines accessible to the staff. There should be a better system than this.
As someone who has worked in this type of industry I know the importance of system and functionality. The set up inside is designed for 1 person every now and then, but is completely flawed once a line is generated, then throw in the mobile orders and the wait time becomes more than excessive.
The staff was very kind, hard working, and in my mind deserve to be treated better. There is not enough machines and not enough people for all they have to do.
To Nektar as a corporation, please find a solution if you care about your people. Because they are the only reason I even gave this company a 1 star.
Response from the owner · June 29, 2022
Hi Kevin- thank you for reaching out and thank you for the kind words about our team. We really struck gold with them. The wait time you experienced is unacceptable and we are sorry. Our blenders were down for a short time on the day you visited, it was unfortunately and we are sorry you felt the effects of this. We now have all blenders back up and running with back ups waiting. We hope you give us another chance and see our team step up their game on the hot days when bowls and smoothies are in such a great demand.
Great customer service. Very friendly atmosphere and awesome smoothies!!
Doctor NickGoogle
Pretty frustrated. I love the bowls. I placed an online order that said it would be ready at 3:09pm. I went inside at 3:12pm. The girl working said it would only be a few more minutes. I sat down and waited another 20 minutes. I finally went up to the counter and asked if it was ready yet and they couldn't find it. They had the reciept for the order but didn't know where it was. I didn't have time to wait for them to make another one, especially seeing how slow they were at making things and being more focused on social conversations with eachother. I asked for a refund and they said they can't refund until Monday when the manager is in. So, not only did I waste time and fuel but had to return to work in 90° weather, hungry, out the $13 to have something else delivered to my job site.
Response from the owner · June 29, 2022
Hi Nick- yikes! These are not the kind of reviews we like to see. We did chat with our team about your experience. We used your experience to further train everyone. Please come see us for a full refund and your next bowl on us. We hope you see our teams continued improvement as they adjust to the summer demands of our products. Thanks for your understanding and again we are so sorry for your experience.
It is ridiculous that the staff cannot take orders over the phone but they ANSWER the phone. We were instructed to use the APP or order online. First, I was driving. I am not going to use the app while I drive. Second what if the person doesn’t know how to access that - elderly for example. Our order (which I had my daughter do online) also took nearly 30 mins, 15 mins longer than the time estimate.
Jami S.
Always happy with the quality of the products and the friendliness of your staff.
Julie B.
Love the food, I normally go to a different location, this one the service was very slow, and with the 4 people waiting for mobile pickups none of us were acknowledged by the staff. It seemed they needed to share responsibilities so that those that weren’t busy could help those that were.
lorelei R.
Staff was friendly but I ordered online since I had a busy evening and I still waited 45 mins
Amanda F.
We love you!
Delia J.
Every time I have visited the rate of speed of service has been extremely slow. I've even ordered online and waited almost 20 minutes after arriving
Cynthia V.
It was busy, but we’ll worth the wait. I loved the kind server. I ordered off the app and it was great!
Cori G.
I always seem to pay for added items (chia pudding today) that I don’t get. It’s nearly impossible to get help so I lose money, you bait and switch yet again and I think I will never order again until I do. You need a better way to resolve problems.
Jesus A.
Food was great!
Ashley W.
Delicious Smoothie and all around great experience! Definitely will be back
Nancy B.
I received a warm greeting and smile as soon as I came through the door.
Alina, was professional and at the same time personal, a great balance.
My order was beautiful! It looked just like it did in the advertisement online.
I’ll be back! ♥️
La Shonda Baker-Anderson
Molly H.
I've only had excellent everything at this location. Very helpful staff and willing to answer questions.