The rating and counts above are store-wide. 52 written reviews mention Açaí Bowls, newest first.
Madelinh T.
Their protein juice and bowl are great. Excellent value for a full meal.
Shona P.
The fruit bowls are always top tier. Great portions and very fresh. Staff is friendly and welcoming.
PaulinaGoogle
We’re ordered a açai bowl (the simple one) it was too liquid as if they mixed it with too much water, the flavor was very simple like açai with water
Response from the owner · October 13, 2025
HI Paulina - Thanks for sharing your feedback. It sounds like your açai bowl wasn't up to our usual standards. We want to make it right, so please email us at [email protected] for further assistance. Your satisfaction is important to us and we would like to make it up to you.
Love it. The drinks and bowls taste amazing. The service is top-notch as well.
Katie TurnerGoogle
I was so excited to stop here bc there is not a Nekter within an hour of where I live. I ordered two bowls online, then went to the store to pick them up. As soon as I walked in, I could tell everyone had been standing around waiting for their orders a very long time. The girls inside were removing slow and I mean SLOWWWW. I tried to be patient and wait, but they were wiping the counters, restocking, and scooping like it was a leisurely vacation. I watched them make one juice then I saw them take two more orders from the cash register go put those on the line to make then I saw the girl noticed to go orders so then mine, and the other people‘s to go orders that have been printed for a few minutes went behind all of those people. Then I am assuming what was the juicer machine might’ve been acting weird because the girls talked about it and stared at it for a while then decided they would try it anyways it worked fine then one went to finish making the two bowls the other one made the juice. After waiting roughly 15 minutes if not more only one juice had been made and two bowls at that point I had a car full of kids I couldn’t wait any longer. I asked for a refund and the girl did issue me a refund however she kept the four dollar tip😱😱
Response from the owner · September 7, 2025
Hi Kate, I’m really sorry for the experience you had with us. Waiting that long, watching orders get out of sequence, and then not receiving your tip back is not the way things should go at Nekter. I know how disappointing that must have felt, especially when you had been looking forward to your visit and had little ones waiting in the car.
We are addressing these service issues with the team, and I would love the chance to make it right for you personally. Please reach out to me directly at [email protected] so we can take care of you and ensure your next visit feels the way it should.
Thank you again for sharing your feedback. It truly helps us improve.
Christian
Update!!! Owner replied and emailed me about my concern with customerservice at that location. They were very apologetic and gave me a complimentary of reward points towards my next order.
I greatly appreciate it, management resolved the issue in a timely fashion.
I reconsidered to try out the location again and customer service was much better the two times I've gone recently.
I hope it remains that way , because customer service is very important.
Thank you Nektar management!
I'm new to the area, and I tried out this location, maybe 3 or 4 times for acai bowls or protein smoothie. All I want to say is that the customer service is TRASH!!! This location need to train their employees with better customer service skills. Last week , I went to pick up my mobile order, and there was no greeting "hello "when I came inside.
When the girl gave me my order and I said "thank you"
she just looked at me and walked towards the back, which I thought was very RUDE!!! I will definitely take my business to Everbowl or find a better Nektar location that knows how to treat their customers with 100% customer satisfaction.
Response from the owner · August 3, 2025
Thank you for sharing your experience. It's disappointing to hear about the service you received, and we appreciate your feedback. We strive to provide excellent customer service and will address this with our team. Please email us at [email protected] so we can assist you further. Any additional information about your visit will also be very helpful. We hope you'll give us another chance to make it right!
Nekter’s acai bowls are my go-to for a healthy, filling meal. Love how I can build my own bowl with all the toppings I crave! The app makes ordering a breeze, and those rewards are a sweet bonus. Perfect for lunch or dinner!
Response from the owner · April 16, 2025
Wow, your review is as refreshing as our acai bowls! Thanks for making Nekter a part of your lunch and dinner routine. 🍓🥥🍌
The Toxin Flush with extra ginger and lemon is my go-to super refreshing! And the Açaí Mango Bowl is so good, I could eat it every day
Response from the owner · April 13, 2025
Wow, sounds like you've found your perfect combo with the Toxin Flush and Açaí Mango Bowl! We're glad to hear you're enjoying them. Thanks for making us part of your daily routine! 🍋🍓🥭
A regular stop for a healthy breakfast option! Bowls are the best as is Kayla P. … ask for her and thank me later. It’s refreshing to find good customer service in a “quick food” store.
Response from the owner · September 4, 2024
Greetings Sherri, Thank you for the awesome feedback. It's feedback like yours that reminds us why we do what we do. If you ever need anything please don't hesitate to reach out to our team. See you next time!
Can’t speak to atmosphere - used door dash to a local hotel; was $$$ bit tasty! The sizes were generous in the bowls; the PBJ bowl was the best.
Response from the owner · June 27, 2024
Hi Lizabeth - to save $ next time order by using the Nekter app. It has delivery and allow you to rack up rewards/freebies and have access to special offers. Cheers!
My daughter and I stopped for an açaí bowl to take with us. We got our bowls and got in the car. My bowl was good (very little fruit) but when I got down to the blended part I hit something hard. It was a bracket for a shelf. With close examination you could tell it had been in the blender ( how could you not hear it) because it was all dented up. I called the store immediately and let them know. They said the manager was not there but would have them give me a call. I left my name and number with them. 2 weeks later I never heard a thing. Terrible customer service. This was at the Preston road store in Plano by 121.
Response from the owner · June 18, 2024
Hello Susan, this is not ok! I am terribly sorry about all of this. I just called the store and understand the team member may have written your number down incorrectly and they were unable to get a hold of you. I know it sounds a bit like "the dog ate my homework" but we still want to make this right for you if you will let us. This is definitely an unusual situation all the way around, and I am sorry you have had to deal with it, and it left a bad impression. If you can, please reach out to me at [email protected].
Super disappointed as I really wanted my açaí bowl. The 2 workers never changed their gloves. One was cutting up fruits, then stops to ring a couple of people up. she goes back and starts working again, never changing her ripped up gloves. She is grabbing the fruit with her hand and putting it in the blender. The other one finished an order then started to clean up a little bit, he even grab the broom and swept. I seen that he was about to start working on some orders and that’s when I decided to ask for a refund. I was unable to get one due to the supervisor, not being there. Proper food safety training is required.
Response from the owner · June 7, 2024
Hi Dna, Thank you for letting us know about your recent experience. Please accept our sincerest apologies. When you have a moment, would you email us at [email protected] so we can address your concerns head on. This is not to our standards - AT ALL!!
It was my first time here! My friend and I ate the Dragon Bowl! Very refreshing and delicious.
Response from the owner · May 20, 2024
Hi Karly, Thanks for choosing us and leaving such a great review! We love that you had such a great experience! Make sure to download the Nekter app to make your next visit a breeze and rack up rewards!
My son and I go to Nekter prob 3 times a week or more. The north Frisco location is pretty solid but we go to this location on Preston and 121 Plano and the 2 young gentlemen that were working today Sunday around 530 pm make the best açaí bowls we have ever had. Hats off to these guys. The others could learn from them 🙌🏼🙌🏼👍🏼👍🏼🤙🏼🤙🏼
Response from the owner · October 24, 2023
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable.