Bri was amazing!! 10/10 recommend. She was very helpful and sweet
Response from the owner · October 24, 2023
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. If there’s anything specific you’d like to see more of, please don’t hesitate to let us know
Attitude from the staff all the way through the manager!!! Rude and attitude pretty much every time we go there!!! Their employees should quit if they don’t want to be there!!!!
That is a bold face lie! your employees were no where near the counter when I threw the smoothie on the counter! Maybe you should take the time to talk to your customer before you accept the kids view of what took place given they were the ones that were mistreating your customer!!!! If you had of taken the time to have a conversation with your customer you would have been told that my ear buds had absolutely nothing playing nor anyone on the phone so you like your employees assumed I could not hear them. Additionally, your employee is lying about the noise they were upset that I spoke to your manager about their behavior and she clearly yelled at me when the smoothie was ready!
Bottom line seems to me that you have rude employees because you seem to not be smart enough to research the issues you have! Anyone dumb enough to take the version of the very same employees that treated your long time customer rudely than you deserve the team you have!
Best of luck I wont ever do business with you again!
Response from the owner · September 25, 2023
I'm sorry but, you threw your smoothie at a 16 yr old worker who could not hear you clearly with the blenders and your headphones in. While we don't support any rude behavior from our staff, we will certainly not allow them to be assaulted.
Great experience every time my daughter and I order smoothies from Bri and Brallan.
Response from the owner · October 11, 2023
Thank you for sharing your experience with us! We are thrilled to hear that you had a great time at our location. We look forward to welcoming you back soon!
Very nice, friendly, and clean environment. The staff was very helpful and welcoming. Great customer service from Bri and Jai. This location is my favorite and I'll definitely will be back!
Response from the owner · October 11, 2023
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice for in the future.
Best smoothie ever, friendly service and very clean and neat space! Love it here
Response from the owner · October 11, 2023
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
I was there today and "Jai" helped me. I'm not sure if I'm spelling her name correctly but she helped and educated me on some things to aid in my detox which I was trying to fashion myself, but thankfully Jai steered me in the right way! This is now my fave location! :-)
Response from the owner · October 5, 2023
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable.
I’ve gone to Nekter for years now. I definitely will not be returning to this location. In all my years I’ve never had the issue I did today lack thereof customer service is disappointing. I’ve never been treated the way I was today just because I had asked for what I had simply ordered from the very beginning before I paid. Not to mention everyone who came in after received their order before I did.
Response from the owner · October 4, 2023
Hey Kendall,
After years of good service and products, I'd hope you wouldn't give us on us after one sub-par experience. We admit we don't always get it right but, we do listen and we will fix it. Email us
[email protected]
Witnessed employees not change out blue gloves with each order made. Witnessed gloves touching surfaces not partaining to food prep. My concern is what about people such as myself have food allergies how is this protection for customers.
Response from the owner · August 8, 2023
Widman, Food safety is important and we would never want a guest to feel unsafe. Our staff do not always change gloves between products, unless there was a high risk allergen. We also don't guarantee that there may not be cross contamination of certain allergens. For this reason we unfortunately advise some guests to not consume our products. We will be sure to address the proper changing of gloves when contaminting with a non food surface. Thank you for letting us know about that.
This place is nothing like the other locations. First off the customer service, the young man behind the counter looked like he hated life. Second the smoothie was disgusting. I thought about going back in to get a refund but they were to busy pulling the freezer off the wall. (Mrunal on my receipt as user) 1pm service today needs a refresher course!
Response from the owner · June 29, 2023
J C - thank you for your feedback, we hate to hear we missed the mark during your visit. We sincerely apologize for the poor customer service you experienced and for the quality of the smoothie not meeting your expectations.
We take customer service seriously, and it is disheartening to hear you were not provided the level of service we strive for. We will address this issue with our team to ensure that every customer is greeted with a friendly and positive attitude.
Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
Hello Colleen, Thanks for the great review! It's feedback like yours that reminds us why we do what we do. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. See you next time!
Ordered the Tropical Cooler and Pink Flamingo. Both were delicious.
Response from the owner · May 16, 2023
Hello ernie, Thank you for taking the time to share your experience. It's great to know that we were able to provide you with the highest levels of service. If you ever need anything please don't hesitate to reach out to our team. We're here for you anytime!
6:40 pm on a Friday and it’s closed when it clearly says it’s open until 8pm.
Response from the owner · April 28, 2023
Hi, we are terrible sorry about the inconvenience. This location had a major equipment failure that has caused us to close the location while we worked with remote IT. Please visit us again.
Hello Shelby, Thanks for the kind words! It is truly touching to know you think so highly of us! We're always happy to assist so don't hesitate to reach out to us if you need anything. See you soon!
Terrible customer service Today at 12:19pm there is a young boy with an hat on his head was being very rude and said disrespectful comments.
I was the only black person there. Someone put something in my drink that made me sick..
Very bad service at this location never come bad again..
Ticket # 671006413
Order number 671000091
Response from the owner · April 26, 2023
Chris, We are terribly sorry about your experience. We would never knowingly allow this type of treatment or behavior. Please reach us at [email protected] so that we may gather additional details
I really love the strawberry banana protein smoothie!
Response from the owner · April 15, 2023
Dear Ashley, Thanks so much for taking the time to share your positive experience! It is truly touching to know you think so highly of us! We look forward to serving you many more times in the future! See you soon!