I have a background in customer service. I would say that the two young women working there did a decent job. However, when I entered, they were both obscured by the screen, and I had a hard time getting their attention at first. I think that it would be best if someone always assertively greets entering customers. After that, the employees should at least ask me if I could wait a moment when they aren't able to engage right away. I don't mind waiting a half minute for an urgent matter, but what is a problem is when there is a lack of communication.
When one of the employees was able to connect with me, they got my mobile-ordered drink right away. But I didn't quite feel that they were most concerned with my experience. If I had to choose, I'd want my drink made exactly correct within the stated time period. I don't care about superficial interpersonal engagement as much as I care about the product's being made to a high standard. That being said, if a company intends to do both, they should do both well. And if the employees are having difficulty changing their behavior, Nektar needs to do a better job of communicating the right training concepts to its employees.
Kiesha S.
Great job!
Farha C.
Store did not seem as clean as others I’ve visited. Smoothie was made in record time…made me wonder if it was pre-made?
Amber E.
You guys need to hire more people. Two people working is not enough to fulfill all the orders on time.
Yingbo W.
Had to wait an extra 30 mins for my drinks. It was only two drinks…
Tracee B.
I order at 9:00 pick up time at 9:15 and I got oatmeal at 9:45! Who want to wait 30 minutes in busy morning??
Emily W.
Took a little longer than expected
Deanna M.
Depending on the time of day, the service can be slower than expected, but my order was ready once I got there. Very quick and everything was as ordered.
Christen W.
Good drinks
Olivia L.
It was a good experience
Colleen G.
I arrived 3 minutes after my time to pick up my order. They said it had just come in and started making it. I had to remind them I asked for extra berries. The staff were very nice and friendly snd my bowl tasted good.
Tiffany S.
This Nekter is insanely understaffed
Every time I’ve come here my order says it’s ready through the app which is about a half hour after ordered but when I go in
They haven’t even started it .
The wait is so frustrating and their excuse everyone is “sorry , we’re understaffed”
Katie S.
I ordered my smoothies at 11:09 am to be done at 12:30. I arrived at 12:45 to an empty store just to be told my drinks were not done. However, they were working on a walk in order when I came into the store. That guest left before I.
Ariz LeonGoogle
Placed a mobile order so that on my lunch I can just grab and go but that didn’t happen. Got there and my order hadn’t been started. Had to wait an extra 15 minutes to get my items and then when i got back to work noticed I was missing an item and one was wrong. Called to see if i can get it fixed and ready right away but they still had me wait 20 minutes for their mistake. This store is highly not recommended.
Response from the owner · November 19, 2021
Thank you for your review. We sincerely apologize for the longer than anticipated wait! We will be passing your feedback along to management to review with their team. We greatly appreciate you bringing this to our attention, and we hope your next experience is a 5-star!
Placed a mobile order so that on my lunch I can just grab and go but that didn’t happen. Got there and my order hadn’t been started. Had to wait an extra 15 minutes to get my items and then when i got back to work noticed I was missing an item and one was wrong. Called to see if i can get it fixed and ready right away but they still had me wait 20 minutes for their mistake. This store is highly not recommended.