Açaí bowl reviews · Nekter Juice Bar - The Woodlands
4747 Research Forest Drive, Suite 185, The Woodlands, TX
4.5
652 guest ratings·488 written reviews
The rating and counts above are store-wide. 153 written reviews mention Açaí Bowls, newest first.
CAROLINA ARAUJO RODRIGUESGoogle
Acai is not real acai. Is mix of stuff that does not look or taste like acai. I also try ordering a simple pineapple juice and they said they could not make it.
Response from the owner · October 28, 2019
CAROLINA, thanks for your feedback. Our acai is indeed real acai with no artificial sweeteners or flavors. However, it is blended with a small amount of pineapple to add texture and consistency. We hope for a chance to make up for any confusion and make your next visit a 5-star!
Uma, thank you for the 5-stars! We look forward to seeing you again soon :) Download the Nekter Loyalty App to earn rewards, order ahead and gain access to special offers!
First time eating an acai bowl since living in Brazil 12 years ago, and it didn't meet expectations. Good, but nothing special, and at $9 not worth the price. I'm curious how much of the frozen fruit blend is acai relative to the other listed ingredients.
Response from the owner · June 18, 2019
Forrest, thanks for stopping by Nekter! We pride ourselves on using the freshest and highest quality ingredients with no artificial flavors or sugars. We use pure, natural Acai that takes up a decent amount of the overall fruit blend (an even 1/4 of the blend in, for example, the Acai Banana Berry Bowl) to give it that fresh and light flavor. We would love to have you back in the store to give us another try (if you download our Nekter Loyalty App, you get a free 16oz juice or smoothie plus tons of other perks and discounts!) and to answer any questions regarding the product or blends you may have by our trained staff members who are always happy to help! :)
Love this place! My favorite is the açaí banana berry bowl. Every time I go there’s only ever like 2 people in there, not sure what the noise complaints are about and the employees are always super friendly.
Response from the owner · May 19, 2019
Adriana, thanks for the awesome review and feedback! The staff will be happy to hear your experience's have been top notch. Looking forward to your next visit! :)
Not very impressed with the Açaí Bowl. I’ve had several and this was my least favorite. It was bland. Other places like Jumba Juice give theirs flavor -and add on things for a dollar less. Yes, this place has “larger” sizes... but so not worth it.
Response from the owner · April 7, 2019
Vanney We try to balance our commitment to providing value to our guests with the highest-quality, clean ingredients and the best possible Nékter experience. We appreciate your feedback and will share it with our team.
Excellent vegan selection and a place to get one’s sweet fix without all of that refined sugar! Good people, and service as well. I have never had a bad experience nor have I ever had a wait in excess of 10 min for my order. If I am super hungry they have a great selection of healthy snacks to choose from in addition to their amazing fruit bowls and smoothies.
Response from the owner · January 26, 2019
BC, thanks for the awesome review!! We appreciate your kind words and value loyal customers like you! Did you hear we now are selling WARM superfood oatmeal for the cold TW mornings? Ask for a sample next visit, its the perfect pairing with your morning Nekter order! See you again soon!
Wow, it’s the best juice bar in town. The best is the banana berry bowl 😍
Response from the owner · October 5, 2018
Zaki, thanks for the review! Be sure to download our Nekter Loyalty app to earn free menu items, get special surprise rewards, birthday treats and order ahead next time you are on the go!
The bowls and juices are amazing. The three stars are for the service on 3 occasions that I've been in. Each time I'm sitting and waiting for my order to be completed. Each and everytime ill see others after me order but have their item before mine. And today's order unfortunately is no different. Only this time, bowl was complete... sitting there while no one thought to give it to me until 2 orders went out. Frustrating to say the least. Nektar please let me enjoy yall from start to finish!
Response from the owner · October 1, 2018
Hi Rose, We are so sorry that you were made to wait during your recent visit. Our goal is to deliver a great experience from the minute you order until you receive your item and depart the store. We will be using your feedback to coach the team so that we can improve customer service and satisfaction for our guests. We are grateful for your patronage and hope to see you again soon.
I was pleasantly surprised by how interactive the staff was. The guy that was at the register was very bubbly and greeted me with genuine kindness. He confirmed that the Acai Peanut Butter bowl is good and I have to agree! It was delicious! If you're looking for a healthier substitute for a meal but not willing to compromise taste; you'll like Nekter...a lot!
Response from the owner · September 27, 2018
Luka'se , thanks so much for the 5-star review! I will be sure to pass your kind words to the team. Be sure to download the Nekter App to rack up rewards, order ahead and get exclusive offers! See you again soon! :)
I first got introduced to this juice chain in Phoenix and was pleadantly surprised to discover they have some Houston-area locations. I come here mainly for the juices, but they also have smoothies, bowls, and a rotating plant-based ice cream menu.
Response from the owner · September 4, 2018
Frieda thank you for your review & kind words! We can't wait to see you again soon :)
I really wanted to like Nekter Juice Bar. I saw that they had the a kind of bowls which I had tried at another smoothie restaurant that is not located in our area. I was really excited to try them. My first visit to try them out was okay, however, we had to wait a very long time to get our bowls. We both remarked on how long it was taking. The bowls were fresh and the fruit was good. I decided to go back today for a second visit. To try and avoid the long wait I tried ordering using the app. As I have food allergies it is necessary for me to leave some of the fruits out of the bowl. If using the app you can leave some fruits off but if you would like to add fruits you get charged extra. I was not willing to pay extra for adding fruits because I was leaving fruits off. I went to the store to order my bowl. When I was ordering I asked about the extra charge and was told that yes, if I wanted different fruits on the bowl I would be charged an extra charge. So basically the fruits that are on the bowls I am allergic to and would need to leave off would have me receiving a bowl with no fruit on top. I have no issues paying extra if I am getting extra ingredients. But if they are not using the fruit they usually put in the bowl why is it necessary to charge me for a substitution? After the conversation at the cash stand they did go ahead and let me get blueberries on my bowl so I got blueberries and granola on top. I sat down to wait for my bowl and I waited for 20 minutes. There were other people walking in to get their orders that they had obviously placed through the app. They were waiting an extreme amount of time as well. I finally walked up to the counter to inquire about my order. They asked me which bowl I was waiting on and I told them. The young lady told me she was working on it then. I noticed that she was working on about four bowls at the same time. I'm not quite sure how the ordering process works at the store but I think that if you have 5 employees in a store and one person making bowls for to-go orders as well as in store orders time may be a factor. I think that is what is happening. There were other employees in the store but there appeared to be one person making the bowls. When I received my bowl it was almost melted. Waiting 20 minutes to get a smoothie bowl is outrageous. At some point a person has to get on with their day and a smoothie bowl is just not worth it. I will not be back to this location I will just be waiting until I can make it back to the location where I know they make the bowls properly, promptly, and they don't charge people who have allergies to substitute fruit.
**Edit** I just read over the reviews and the replies from the business. Something I usually do before I make a first visit. The main complaint is the wait time. Most people making a negative review state it takes from 20-30 minutes to receive their order. In each reply the business apologizes, states it should not take that long, they will get with the staff about the situation and they will reach out personally to the customer. That's a perfect reply. A more perfect response would be an actual solution to the problem so that a new customer like myself would not have to go through the same aggravating situation that others have complained about and the business has been publicly notified of. Until that time the promises are just a canned customer service response.
Response from the owner · July 24, 2018
Julie - I am so sorry for your experience. We are working diligently to address issues on service times and appreciate you highlighting it. In your case we definitely missed the mark. We will continue to strive to do better. Your feedback is fair and valid and we really are focused on constant improvement. I am sorry we did not deliver that on your visit.
Dan, thanks for the review! At Nekter, we use only the highest quality ingredients with no added sugars or artificial ingredients. Looking forward to your next Nekter visit!
Order online so you don't have to wait. Great acai bowls, smoothies and juices. Love the vegan ice cream. Consistency of quality and amount with bowls varies and the workers are nice, but a little slow when taking orders- I've had to repeat myself multiple times and visits. The app is great so I prefer to order through there.
Response from the owner · July 7, 2018
Thanks for your review. We will pass along your feedback to the team and hope your next visit is a 5-star!