I am never usually one to even write reviews and the only reason I am writing this is because I love going to this Nekter location on my lunches, the employees are always friendly and the bowls are usually amazing, and just hope I don't keep having the same problems.
The last two times before today that I have gone, I have ordered my favorite Acai Peanut Butter Bowl, but have been a little bummed because both times half of my bowls have been a huge solid chunk of ice. Like I said, I usually never have this problem, but the last two times I was disappointed to find this when I opened my bowl to eat.
Today, I got there at 12:35, usually PLENTY of time to get a bowl before I go back to work. I was the only person in line and the other customer was a lady who was already paying, so I didn't worry at all. However, I believe there were some issues with her card and I didn't end up get helped until 12:50, which is a significantly long wait considering I was the only one in line. No one acknowledged what the wait was or that their was a problem (if I would have known there would be such a delay, I would have left to get lunch elsewhere for the day). I was finally acknowledge and no apology for the wait, I asked how long it would be for a bowl and by that time, I was out of time.
Like I said, I really don't want this to be so much a complaint, just more of a little feedback because I do love coming here!
Response from the owner · May 8, 2018
Tiffany thank you for your review. We sincerely apologize for the longer than anticipated wait! We will be passing your feedback along to management to review with their team. We greatly appreciate you bringing this to our attention, and we hope your next experience is a 5-star!
I was on the search around town for a place that served acai when I came across Nekter. I stopped for an acai berry bowl, and it was fantastic—topped with plenty of berries and bananas to keep me going until the end of the bowl. I could argue that it's the best place to grab an acai bowl in Valencia.
Response from the owner · March 14, 2018
Rogelio Joseph Caedo thanks for the great review! We appreciate your kind words and hope to see you again soon :)
They are always friendly and on the app it says it takes 22 minutes but really it's like 5 minutes! It's never really crowded in here especially when you order on your phone so it's just a really convenient location and experience.
Response from the owner · March 13, 2018
Amber Twyne we're so happy to hear! Hope to see you again soon :)
The peanut butter acai bowl was delicious, fresh, and filling. It was a great lunch option that didn't leave me feeling weighed down after eating. It was my first time here. The staff was also really friendly and the lobby area was nice and clean.
Response from the owner · August 24, 2017
Ernesto Velazquez, thanks for the great review! We're happy to serve you and hope to see you again soon!