The store needs more workers. They were so slammed and every customer was just sitting there waiting for 15-20 mins. I had ordered ahead and my order wasn't ready until 20 minutes after expected. Several customers walked in and left after waiting a few minutes without even being acknowledged. The staff was working hard, but they were too busy to keep up and to offer good customer service.
Tammy B.
always a favorite...wish app was more user friendly with rewards, feels like I can never apply them.
Rebecca M.
Hi,
I usually only like giving positive feedback, but my experience today warranted “needs improvement” feedback. It took about 22 minutes to receive my mobile order. The shop was very busy, I’m a patient person but had a business meeting and time constraints. If I knew my order was going to take almost 25 min (instead of 15) I would have gone somewhere else. I know a lot of people are on work breaks when ordering, so it’s not the best situation to order before leaving for your lunch break and still not have your drink before you are supposed to return to work. It seemed like the shop was fully staffed, so that didn’t seem to be the issue. I will probably wait to return to this location while I’m at work (only go when I have extra time). I know the employees were working hard, but I noticed several people waiting on missed or incomplete orders while I waited on my order. Hopefully, wait times and logistics get better. The smoothies are really good! Thanks
Lekha C.
Very pleased.
Pedro MarquezGoogle
They don’t even don’t know how redeem the rewards points, they think they are doing you a favor by valid the rewards after a lot of purchases
I ordered online and everything was ready when I came to pick it up. All of the employees are so friendly and efficient. Thank you!
Erin N.
Smoothie is always delicious!!
Stephanie L.
Great Customer Service, nice and friendly front desk lady. Love Service!!!!
Bernadette R.
Customer service was great despite being very understaffed. Please give them more help
Michele K.
Awesome aF 👍
AJ K.
Love my juice!
Bella B.
Great and friendly service
Calee J.
Using the app was very simple. The service was quick and friendly. It is always a good experience.
Liz I.
All went well!
Savannah C.
We ordered 30 minutes ahead (3 smoothies) and still had to wait 15 minutes after we arrived! You need to hire more staff or somehow speed up the process. This is the second time this has happened- the first we didn't think to order ahead and waited 35 minutes with our two children... One more experience like this and we likely won't return. We love Nekter and the smoothies but not enough to wait that long again.