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Had never been to Nekter before and wanted to give them a try. Downloaded the app from the link I received via text to “Claim your Free 16 oz. Juice or Smoothie” and went to the store to pick it up + some açaí bowls. The free juice/smoothie offer wasn’t showing up on the app, so I talked to the associates who then got the manager to help. He told me there was nothing he could do, that you have to wait “6 hours” for the offer to load on the app (???), so I’d have to come back the next day. The associates were very friendly (particularly the red-headed woman, I didn’t catch her name) but horrible customer service from the manager. Very bait-and-switch feeling — like it’s just to get you in the store so you’ll buy something. They got $32 out of me today, but I won’t be back so they lost out on recurring business. Disappointed. :/
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