Guest reviews

Fresh Juice reviews · Nekter Juice Bar - Mesa

2832 North Power Road, Mesa, AZ

4.5

1,268 guest ratings·966 written reviews

The rating and counts above are store-wide. 54 written reviews mention Fresh Juice, newest first.

Morelle E.
Service was great. Still cannot order juices from app.
Leo A.
This location is very inconsistent. I always order the pineapple matcha. Sometimes it’s perfect, once it obviously had banana in it ( I get this smoothie specifically because I do not like bananas), today the consistency was more like a juice than a smoothie. One time I got the new avocado smoothie w/o aguave and it was so sweet I could not drink it. Does anyone even read these? I have provided feedback in the past and it seems to go unnoticed.
Jolee P.
Please update ordering in app to allow “light ice” as an option for juices.
Adele B.
It was quick & easy to order on the app. I just wish I could order my juice with “light ice” instead of having only “ice” or “no ice” as options. Thanks!!
Ely & Gabriela BurkeGoogle
Love the Juices and Bowls, but the service at this location is almost always awful. Usually takes 30 minutes for my order and the associates are unprofessional and usually have their AirPods in and on their phone before they start your order.
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Melissa T.
Waited 30min for the juice
Quentin ShiresGoogle
Horrible experience. I waited for 30 minutes for two medium juices. That cost over $20. Will never go back…. Customer service is horrible. The employee changed gloves when serving a customer, and then never switched them again when continuing to make my drinks. Disgusting. This is not a $20 experience.
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Sam NGoogle
Very pleasant employee. The juices are prefect. All naturally sweet and a nice in-between to go meals.
Response from the owner · November 12, 2021
Great review, Sam! We appreciate your recommendations and feedback! Try our hand-crafted smoothies next, they're delicious! :)
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Marc D.
I’ve had issues with this location before but this time the juice was made on time. The only problem was that I requested ice but it wasn’t added when I picked up the order. I mentioned it to the associate thinking he would change the container and add ice but he didn’t say anything. So I left without the ice.
Felicia MadridGoogle
This is my second visit, employees are friendly and helpful, but there seems to be an issue with management. First visit they were out of oranges, if they didn’t have such a limited menu of fruits & veggies it wouldn’t be a big deal, it was in the am so not like they ran out from a busy day. Second visit, juice machine was out of service, so disappointing because I was craving the celery aide & this is a juice place. Anyway, the employees still took care of me and made it right with what they could do. Overall I like the products but this location is a struggle.
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Austin HansenGoogle
Great Juice Bar!
Response from the owner · June 19, 2021
Love to hear that this was taken care of for you, Austin! Thank you for the great review. We couldn't be more thrilled! Hope you enjoy your next visit with us!Hello Austin, Thanks for the great review! Our goal will always be to provide the best experience and we love knowing yours was no different. It was a pleasure to serve you.
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Mitchell Sparling DavisGoogle
Not a great experience. I came in for a smoothie and their one blender was broken. When trying to decide which juice to buy, they told me they were out of spinach? Then when I went to pay for my 6 dollar 16oz juice, they had a tablet that asks for a tip and makes it difficult not to give a tip (you need to manually enter $0). I hate that. The staff was nice though. I just feel bad that they have to work there. It seems like the management must be a little oblivious/negligent.
Response from the owner · June 19, 2021
Hi Mitchell, Thank you so much for your feedback. I apologize no one has responded to you until today. We have completely revamped our management team and are working hard to get all our new employees, managers and upper managers up to par. I would love to gather more information about your experience so we can use it as a tool to train our new staff. Please reach out to [email protected] so we can make this right. Thank you, Tierra Winckler Franchisee Regional Manager Nekter Juice Bar
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Paul HebronGoogle
The best place for juice other than home made.
Response from the owner · June 19, 2021
Dear Paul, Thank you for taking the time to share your experience. It's great to know that we were able to provide you with the highest levels of service. We look forward to providing you with more great experiences in the near future. Please let us know what we can do for you in the future.
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K KlobGoogle
While my juice drink was good. Every table was empty and dirty and the men's bathroom was disgusting. All of the staff was hanging in the back.
Response from the owner · June 19, 2021
Thank you so much for your feedback. I apologize no one has responded to you until today. We have completely revamped our management team and are working hard to get all our new employees, managers and upper managers up to par. I would love to gather more information about your experience so we can use it as a tool to train our new staff. Please reach out to [email protected] so we can make this right. Thank you, Tierra Winckler Franchisee Regional Manager Nekter Juice Bar
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Erica DeMikGoogle
After ordering clenses they did not ship to the store as requested. At first there were only 2. Then finally 5 days later we got the clenses with the incorrect juices. While not quick to respond when the order was first messed up the store manager and franchise supervisor did help us get everything sorted. We did appreciate the honest of the employees and did end up loving their product. We do hope that next time our experience will be much smoother.
Response from the owner · June 19, 2021
Thank you so much for your feedback. I apologize no one has responded to you until today. We have completely revamped our management team and are working hard to get all our new employees, managers and upper managers up to par. I would love to gather more information about your experience so we can use it as a tool to train our new staff. Please reach out to [email protected] so we can make this right. Thank you, Tierra Winckler Franchisee Regional Manager Nekter Juice Bar
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