Terrible! I paid $10 plus for a 24 oz drink that is not made how I ordered it. I asked to ADD Pea Protein and Ginger. I was charged extra for the additions, but never got Ginger or Pea Protein in my drink. Ginger has a very distinct flavor in it and Pea Protein makes the drink slightly thicker. Adding items is a rip off and so is the drink when you don’t get it made the way you order it. Don’t waste your money on Nekter. This is the last time I go to the Tempe Marketplace location. They’ve gotten my orders wrong in the past and this is the last time. Go elsewhere....Salad N Go is cheaper and they never get your order wrong. This Nekter location sucks!
Response from the owner · June 11, 2021
We are extremely sorry for not getting back to you sooner! We wish that we could have fixed this for you and truly apologize for the overall experience you had with us! Please do not hesitate to reach out to our Customer Support team at [email protected] as they will be happy to assist you further!
I go here almost every other day, same horrible service and it’s very unfortunate. The management is poor, speaks to customers as if they are a burden. Sad to say, the menu is great—service is awful. If there is a nekter to drive to, I highly recommend!
I've always been to this place and today was not okay. Made a smoothie, it was separated & watery. My bowl barely any fruit on it & strawberries were spoiled i just through it out.
Response from the owner · July 21, 2020
Oh no! This is not the experience we want to hear from our guests! We are always looking for ways to improve, so if you have a moment can you please let us know any extra feedback on this experience at [email protected]? We hope to hear from you!
One star is too forgiving! I ordered an Açaí bowl add goji berries, and my husband had to go back because Michael charged for the berries, but did not add them. I asked my husband to return it as the base tasted bland and watered down. He called the Tempe Marketplace location, and the Shift Supervisor, Michael told him to just come back later that night. He went back and then Michael said he could not issue a return/refund/remake the bowl because we did not bring the bowl and he did not have authority to open the register. He told my husband to come back the next day. He went back and then Michael said the same thing even though he told him to come back. I decided to call the store to get in touch with the manager and coming back twice was a waste of both time and gas. Michael was the only person there and said that there was nothing he could do and told me that he had other customers to deal with and that this is not his fault. I asked why he told us to come back if he couldn’t refund us, and he responded “I thought my manager would be here, it’s not my fault she didn’t show up to work today.” He was very rude and expressed that my issue was not in his priority as he said “I have other customers to tend to.” I asked for the name of the manager and he said a name which i could not hear. I asked him again, and he responded “I just told you, Megan.” It’s sad to me that an issue so simple could not be handled with kindness nor respect. I don’t expect someone titled “shift supervisor” to talk to customers this way nor lead the store with such an unforgiving attitude.
I always preferred their acąi bowls compared to Jamba Juice in: taste, size and price. Haven't done any of the cleanses yet but maybe down the road. Friendly staff and very clean establishment.
Went there today specifically for their vanilla coconut nondairy soft serve. Employee said they were out and had no idea when back in stock. I decided to get a smoothie. It took awhile to get it and got A 16oz instead of 24 oz that I already paid for. My bad for not noticing when I was there. understaffed. No wonder couldn't get it right. I'm upset I was over charged. Feel ripped off.