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I had a coworker pick up an order from this location, when she called she asked if they still make the pink tropical bowl, the girl Denise, said they did and it would be ready when she got there. She didn't check the order when she picked it up. When she arrived at work we discovered there was spinach and kale in the bowl, what is tropical about that nastiness? When my coworker called back to the store to see about returning for an exchange, Denise told her she ordered it wrong. SERIOUSLY??? In what universe is that an acceptable form of customer service? The order was wrong and when the store was asked for a replacement the employee not only gave attitude but accused the customer of ordering it incorrectly. Even if the word pink wasn't used the word tropical was for sure.
Let's say for arguments sake that it was ordered incorrectly (it wasn't) but if a customer isn't happy with their order and only wanted to drive back and exchange it for the correct order you would assume the company would want to provide decent customer service to their customers, and exchange it.
"Providing fresh happiness" not today Nektar.
You think when paying over 9.00 for a açaí bowl you would at least get what you wanted.
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