short staffed, only one person working. I did a mobile order and took way to long, There were five other people in store waiting for order. Waited at least 20min. Felt really bad for the girl that was working.
Kelly G.
I’ve never left a negative review before. But my family and I arrived to get smoothies, we had a relatively large order maybe eight smoothies total. There were two people ahead of us when we arrived that each had a single smoothie. We waited about 1 hour and 15 minutes for our smoothies. We were never addressed by the two young teenagers who are working behind the counter. One girl who was very sweet did apologize when she finally gave us the last of our order, but it was after I told them that they need to communicate with our customers if an order is going to take that long. Definitely won’t be returning.
Erin B.
This was my first nekter experience and I loved it. Definitely will be going again. The ingredients in my soothie tasted so fresh. And the employees are so nice!
Gerald B.
I placed an in-line, stores was having some system issues and never received my order so I had to wait extra 15 minutes to receive my order.
Norell R.
Unfortunately my order of 3 items has taken almost an hour. Not once has an employee checked in with us to assure us that our order is on the way or apologize for the delay. We only had a couple people in front of us and have only seen them complete 3 orders in this time.
Bianca P.
I waited over an hour for 3 smoothie bowls on 7/18. This is totally unacceptable. I hope the manager see’s this review and makes some changes to staff or training otherwise this store location will not last long.
Gerald B.
I ordered online and picked up in store. The service was great. Our smoothie and bowl were made to order
Braydon H.
I placed an order for a smoothie on Sunday, 7/13, around 3:25 pm. The estimated pick up time was 4:00, which seemed excessive, but it was understandable upon arrival (3:30) because there were a lot of customers waiting for their orders.
Around 3:35, my daughter goes in to see if it might be ready at the order pick up counter. She waited while other orders were called out, but was not acknowledged by any staff for a few minutes. She finally got their attention around 3:40, and asked for our order. They said there’s no order under our name.
I then went up to ask for the same order, & the staff member said they’ll check & walked to the back. They made the smoothie then, which was very watery and not a smoothie-like consistency, and gave it to me by 3:55. I asked if they had the order back there, and they said that it just came through when I asked for it around 3:45.
I understand the longer wait times & that there may be computer issues. I didn’t appreciate staff not acknowledging a younger customer, and receiving a hastily made smoothie after all the customers had already cleared out, several of which came in & ordered at the counter well after my online order was placed.
Cynthia K.
I ordered a bowl online through the app. When I went to pick it up, nobody was at the store. I was not able to pick up my bowl. I should not have been able to place an order for pickup on the app if nobody was at the store.
Christina C.
Great! So quick!
Kathleen A.
The only issue is that our Acai Superfood bowl might have well been a watery smoothie which is a bummer when it's the most expensive item purchased. Other 2 were great.
Brandi F.
Smoothie was good and employees were nice. No issues at all.