Walked in with not personal "Hi/ Good Morning, How can I help you" just greeted with "are you here for a pickup?". However, once I received my order I received a "Have a great day". First impressions are important and employees should get a little more training on customer service.
Laura Q.
I come to this location and this location ONLY!!!… because of the excellent customer service I get from the lady with the bun… I believe she’s the store manager. She’s extremely friendly and I never have problems with my order WHEN SHE IS THERE!
Kc D.
Always great service!!
Katelyn D.
Great bowls!
Justin TaylorGoogle
Arrived at 3pm on 4/1 for a pick up order, spoke with the manager upon arrival w she said that they are still making it, and made me wait for over 15 minutes for one bowl, and I was late for the delivery , no hospitality, no curtesy and worst of all no sense of urgency.
Response from the owner · April 3, 2023
We apologize for the delay in your order and for the lack of hospitality you experienced. We strive to provide excellent customer service and we are sorry that we did not meet your expectations. We will use your feedback to improve our service and ensure that all customers receive the best experience possible. Thank you for bringing this to our attention.
Worst experience. I had options to go somewhere else but decided to give this place a try. NOT RECOMMENDED!!! I ordered online since I was in a hurry so I can walk in and pick up. I waited for a VERY long time...over 20 mins! Customers came and went. There was a point where I was the only person in store and workers just looked at me. I finally decided to check on my order and cashier says "Can I help you?" And I said how much longer on my order??? She asked for my name ...went directly to the fridge where my drink was the whole time! So disappointed. What a let down. Girl didn't even say sorry or act like she felt bad.
Response from the owner · April 1, 2023
We apologize for the poor experience you had with us, Monica. We strive to provide excellent customer service and it appears we failed to meet that goal in your case. We understand that you had other options and we are sorry that you chose us and were disappointed. We will use your feedback to improve our service and ensure that no other customer has a similar experience. Thank you for bringing this to our attention.