Service is always great and we go multiple times a week. I wish they would wipe the cup though after pouring the drink. Always sticky and smoothie on the outside.
Sarah D.
Wait was longer than expected predicted. No one greeted or asked what I needed.
Linda TFGoogle
Excellent location. Very clean and friendly staff.
Response from the owner · July 17, 2025
Thanks a bunch for the fantastic review! We're thrilled you found our location clean and our staff friendly. Swing by anytime for a tasty treat!
Everyone here is cool and nice, give them big raises for real
Mel M.
My order was ready when I arrived. Dina and Genevie have great customer service friendly and kind. Dina is full of life and kindness will definitely be placing more orders and I hope they are there thank you
Ida D.
The online process was more complicated than necessary but got the job done eventually.
Petrina G.
I always have a great experience customer service is great and so are the smoothies and acai bowls
Alyx B.
Great!
Stephanie K.
For some reason my food sat in the fridge while I waited thinking it wasn't ready. Finally someone realized I needed my food. Lol typically never happens. Must be an off day.
Rachel A.
Very friendly and quick service.
Shirley W.
Associates were friendly and store looked nice and organized
Elizabeth Ann SansomGoogle
Customer service has been absolutely horrible last few times I’ve come. I stopped coming because it’s so bad. I just ordered for a pickup & I’m standing at the counter waiting for the two young girls to look up & at least acknowledge that I’m there, they continue to talk instead of simply saying hi & hold on just one second we’re training & just wrapping something up . . . Customer should be greeted first & foremost & then apologize you’ll be with me in just one sec, we’re finishing some training, please excuse us. . . Not ignoring the client who has just walked in & is standing right in front of you.
Response from the owner · July 3, 2025
Hi Elizabeth,
Thanks for your message. I’m sorry to hear you had a frustrating experience. That said, I do want to clarify something: when our team is mid-order or in the middle of training, there may be a short moment before they can greet someone at the counter. It’s never our intention to ignore anyone — we’re simply making sure every guest’s order is made correctly and with care.
We coach our team to acknowledge guests as soon as they’re able, but during busy moments, it’s not always immediate. Our staff works hard every day, and while we’re always open to feedback, we also ask for understanding and respect in return.
Thank you again for your thoughts — we’ll continue working to improve.
Best,
Joseph
Owner, Nekter San Marcos