I like that I can mobile order my smoothie and it's ready for me right when I get there.
Valerie Z.
The service is great. The biggest problem I have is sometimes I go in and products are out of stock. I’m thrilled chocolate is back in smoothies.
Carolyn S.
Love the recipes!
David L.
Friendly customer service
Chris T.
I didn’t mean to give anything other than a 10 on my recent review.
I must have hit a wrong number. Please don’t let that be a reflection on the person who helped me.
Everything was great.
Donna D.
I feel good.
Sarah S.
The app has always worked great! I can order and it’s ready when I get there. No waiting on line!
Satomi H.
Everyone was nice and greeted me when I walked in. My food was ready when I walked in.
Jennifer F.
I usually love Nektar but we had a bad experience this time. The 3 bowls we ordered were very runny, watery, compared to usual! The immunity bowl had no chia pudding in it like it was supposed to. We got home & had to drive all the way back. Then they gave us a new one but not like we had ordered it. We had ordered it with no agave & the granola on the side. Instead we got it with those things in it. We didn’t have any more time to wait. I missed eating with my husband & son because of the mistakes! Thanks for listening.
Gabrielle R.
Online ordering was easy and self-explanatory. My order was ready on time and the staff was friendly.
Harry J.
Staff was very friendly
Kevin CarmodyGoogle
How long do you like waiting for your smoothie? If its over 40 minutes, then this place is for you. Minus the health hazards of no one with long hair wearing hair nets, you would think that this place hired a bunch of sloths. I am all for artisanal pride of placing each strawberry in the blender just so, but this place needs to move a bit more faster than it takes for a visible line of dust to settle on clothes.
Follow up: I changed my review from one star to three stars due to the owners response. I appreciate the immediacy and acknowledgement to deal with the bucket of sloths that are working there today. Customer service is hard, no one should say it isn't. And people can get tired, etc. and orders can start getting filled slowly at work for a variety of reasons. I hope today was an off-day. I hope this isn't normal and I will try again sometime in the future.
Response from the owner · October 30, 2023
Kevin, Thank you for letting us know about your recent experience. We're extremely sorry that our service was not speedy. We appreciate your feedback and support and hope you'll consider coming back in the future. We are also addressing this issue immediately! Kindest regards, Nikole
About 30 minutes in, there were 16 customers in the place. Not a single one had their order. Half had started watching videos, and the noise was insane.
So many people came in after us and got their orders before us. Everyone just sat and waited... or sat in their car and checked in every now and then.
If you're going to service both app and in person orders, you need the staff to support both. If you keep trying to serve app orders over in-person customers, you'll continue to get some unhappy reviews.
You claim to be the neighborhood juice bar, but we are your actual neighbors. This issue has been an actual conversation in the neighborhood. We decided to come back anyway and see if it's gotten any better. It hasn't.
It took over 40 minutes to get 2 items.
AND mine doesn't taste very good - the balance is off.
Response from the owner · October 30, 2023
Hi Jen, We want to thank you for taking the time to give feedback about your recent experience. We are looking into this issue and hope to resolve it promptly and accurately. We would appreciate another chance to earn your business. Please reach out to our team as soon as possible so we can chat. We do take our customer service very serious. Mark [email protected] I look forward to sp