Great customer service. I love the smoothies and using the app to order
Steve C.
The drink was delicious. The lady working didn’t greet me and the other guest that walked in. I had to speak up and ask if my drink was ready. Aside from the customer service the smoothie was tastey. My first time ever trying out nektar.
Madelyn LilesGoogle
Always enjoy the smoothies and juices I order but the lower rating goes towards the employees at this location. Always rude, always make you feel like you are an Inconvenience, and typically respond to any question with a sharp tongue and response. Not sure why they feel so entitled??? Just make my drink and serve it with a smile, be happy you have a job.
Response from the owner · March 22, 2021
Hi Madelyn, Thank you for providing us with your valuable feedback. We're disappointed to hear that the service your received wasn't up to our standards. We apologize for this experience and hope you'll reach out to [email protected] so that we can make this right!
This store is always sooooo slow. One of the guys walked out the door when there were about 8 people waiting on their drinks leaving 2 people to work the smoothie station, juicing area and work the cash register.
Response from the owner · November 30, 2018
mariah, thank you for your review and for bringing this to our attention. We wish you enjoyed your last experience at Nékter Juice Bar and do apologize for the lack of service you received, as it is not our intent to provide anything less than spectacular service! We hope we can redeem ourselves on your next visit!
I write this review with great disappointment. First off, I would like to say, I am a person of great patience (I am a high school teacher at a low income school) and it takes A LOT to upset me. I also am very compassionate towards people in food service as many friends, students, and family members work in the field and I hear all the stories. I don't always believe the customer is right and I am pretty understanding with mistakes made. However, I was recently very upset by this nekter location in the Bella Terra.
I have been a long time customer (I use to live right upstairs at the apartment above it) and have made many concessions over the years with their slow service, or forgetting certain things in my order, or even when they are having a crazy day and are short with their customer service. Never complained, even continue to tip them almost every time. Last Sunday August 12, I placed an order for 1 acai bowl on the app. It was a hot day so I knew they would be busy and selected a time that would give them an extra 15 minutes to prepare the bowl. When I arrived, the cashier informed me that their internet was down and they did not receive my order nor can not fulfill the order I made online. If I still want the order I'd have to pay cash and then to get a refund from my online app order I have to contact customer service. At this point I said I understood, but I've already waited for the bowl up to this point and am very hungry. I still want the bowl but I have cash in the car and my parking space was very far away. I asked if he could start the order for a simple Banana berry bowl (NO MODIFICATIONS) and I will be right back with cash. He said "No, I can not do that." I tried to reason with him, I said, "Look, I get your internet was down, my order was not fulfilled, but you have to understand that regardless that was not communicated to me until I got here. I'm 6 months pregnant and have just parked 1/2 a mile away due to lack of parking. Walked here in mid-day HEAT-- It will take me a bit of time walk back to my car to get the cash and come right back but i don't think it's fair to have to wait another 20-something minutes for a bowl i technically already paid for. Can please just write down my order, start it while I get the cash in my car?" I even showed him that it was PAID FOR ON THE APP. He responded rudely, "No, I can't do that. That's not how we work here. Plus, I don't know if you really will be coming back." I AM SO INSULTED! I'm trying to be patient, reasonable, and understanding towards this guy and he's accusing me of potentially swindling him?!?!? It's $10 F-ing dollars, I've tipped the staff there $5 a couple weeks ago (on my ONE 16oz green smoothie order) because I wanted to sweeten their shift when they had a crazy customer yell at them and this is the Karma I get?!?!?!?!?
Mind you, there was NO OTHER CUSTOMERS when I was there so it's not like they are slammed or busy. They're already causing a great inconvenience for me to have waited as long as I did originally, to go back to my car get cash, then go home contact customer service to get my money back. ALSO, NEVER ONCE APOLOGIZED!!!!! After feeling rather insulted and subjected to such poor customer service, I literally had to throw my hands up and said to forget it. It's been a long time since I've felt compelled to have leave a negitive review. But to rudely insult a long time loyal customer (After inconveniencing the customer) and someone who has never caused a single problem and have been supportive of this business-- I cannot overlook it. It's not about the money, I can care less about that. I'm just very disappointed with how unapologetic they are and even more so, the simple lack of courtesy or human compassion. It makes me sad and It also really showed that they neither appreciate nor want my future business. By the way, I have wrote an email to corporate days ago and have not gotten a response to rectify this situation.
Response from the owner · August 28, 2018
Phoithien , we're unsure how to reach you as we have sent multiple emails back to the email you sent to [email protected]. We also replied back on Yelp to let you know we emailed you back there too, and hope that we can get a hold of you soon. We are extremely sorry for this instance and would like to try and make it right with you. Thank you!