Açaí bowl reviews · Nekter Juice Bar - Huntington Beach

I write this review with great disappointment. First off, I would like to say, I am a person of great patience (I am a high school teacher at a low income school) and it takes A LOT to upset me. I also am very compassionate towards people in food service as many friends, students, and family members work in the field and I hear all the stories. I don't always believe the customer is right and I am pretty understanding with mistakes made. However, I was recently very upset by this nekter location in the Bella Terra. I have been a long time customer (I use to live right upstairs at the apartment above it) and have made many concessions over the years with their slow service, or forgetting certain things in my order, or even when they are having a crazy day and are short with their customer service. Never complained, even continue to tip them almost every time. Last Sunday August 12, I placed an order for 1 acai bowl on the app. It was a hot day so I knew they would be busy and selected a time that would give them an extra 15 minutes to prepare the bowl. When I arrived, the cashier informed me that their internet was down and they did not receive my order nor can not fulfill the order I made online. If I still want the order I'd have to pay cash and then to get a refund from my online app order I have to contact customer service. At this point I said I understood, but I've already waited for the bowl up to this point and am very hungry. I still want the bowl but I have cash in the car and my parking space was very far away. I asked if he could start the order for a simple Banana berry bowl (NO MODIFICATIONS) and I will be right back with cash. He said "No, I can not do that." I tried to reason with him, I said, "Look, I get your internet was down, my order was not fulfilled, but you have to understand that regardless that was not communicated to me until I got here. I'm 6 months pregnant and have just parked 1/2 a mile away due to lack of parking. Walked here in mid-day HEAT-- It will take me a bit of time walk back to my car to get the cash and come right back but i don't think it's fair to have to wait another 20-something minutes for a bowl i technically already paid for. Can please just write down my order, start it while I get the cash in my car?" I even showed him that it was PAID FOR ON THE APP. He responded rudely, "No, I can't do that. That's not how we work here. Plus, I don't know if you really will be coming back." I AM SO INSULTED! I'm trying to be patient, reasonable, and understanding towards this guy and he's accusing me of potentially swindling him?!?!? It's $10 F-ing dollars, I've tipped the staff there $5 a couple weeks ago (on my ONE 16oz green smoothie order) because I wanted to sweeten their shift when they had a crazy customer yell at them and this is the Karma I get?!?!?!?!? Mind you, there was NO OTHER CUSTOMERS when I was there so it's not like they are slammed or busy. They're already causing a great inconvenience for me to have waited as long as I did originally, to go back to my car get cash, then go home contact customer service to get my money back. ALSO, NEVER ONCE APOLOGIZED!!!!! After feeling rather insulted and subjected to such poor customer service, I literally had to throw my hands up and said to forget it. It's been a long time since I've felt compelled to have leave a negitive review. But to rudely insult a long time loyal customer (After inconveniencing the customer) and someone who has never caused a single problem and have been supportive of this business-- I cannot overlook it. It's not about the money, I can care less about that. I'm just very disappointed with how unapologetic they are and even more so, the simple lack of courtesy or human compassion. It makes me sad and It also really showed that they neither appreciate nor want my future business. By the way, I have wrote an email to corporate days ago and have not gotten a response to rectify this situation.

I love the peanut butter bowl!!

The acai bowl was a normal bowl it was good kinda expensive but what bowl isn't. The watermelon cooler though was gross. It just tasted like bad mint it wasn't even cold. Service was a bit rude and took a long time.

Hi, I just want to express my disappointment in my acai bowl that I ordered on the app yesterday. The bowl was half empty because it did not have strawberries, coconut flakes (which I paid extra for), or agave. This order is set as a favorite on my app and I was not happy to see it come out that way. Thanks, Pauline

Staff is always a hit or miss. Half the time they're super friendly and the other half they act like you're an inconvenience for even stopping in. The bowls are okay-nothing spectacular, however, they are portioned better than most acai bowl shops. Juices are generally good and the portions are generous. They don't have a large variety of cleanse juices but they all are tasty and will do the job if you're just cleansing for a day or two. I also like that they have a loyalty program and often have bogo deals for loyalty members.

Poor service. Very expensive fruit bowls. I ordered a bowl and 2 green juices for a total of $27... The staff are not friendly. They don't know how to make a good juice. We couldn't even drink them because they were so sour and bitter and not made right. The bowl was good but would not go there again.

Please note this review is for the Huntington Beach store on Yorktown & goldenwest. I am very sad to say the the bowl I ordered today was not up to Nékter standards. I picked up the bowl about 5 mins after I mobile ordered it and it was already soupy. The bowl had no flavor to it. It was missing something but I did not have time to go back after I left. It's hard to pay so much for something that was not good.