Hi Melissa, we're really sorry to hear about your experience. It's important to us that our customers have all the information they need, especially when it comes to allergies. Our Hempseed Granola contains hempseeds and flaxseeds. It does not contain Chia seed. Our Strawberry jam does contain chia seeds - and we do have chia seeds in the facility. We will coach our team to better assist you, however, for any questions regarding allergies or ingredients, please send an email to
[email protected].