Hi Pivotal, this is Addie and I'm the store manager at the Nekter juice bar here at Hub 121. First, I'm deeply sorry about your experience. I would have loved to call you or your wife, but I can't find a phone number on the receipt. I hope and pray that she's doing much better now. Please, help me send my sincere prayers to her.
On the other hand, the moment I saw your review, I swung into action and investigated this issue. I was able to fish-out your order, tracked down my employee that made the order and I have taken the maximum corrective actions effective immediately. I know this does not repair the damage, but I hope that my actions would prevent a re-occurrence of this. I would not want any of my customers to ever have this kind of experience again.
Lastly, I take full responsibility of this colossal fail, and I would like the rare opportunity to personally make it up to you and your wife. I know this is a BIG ask, given the seriousness of the situation. But I hope that I would at least have the chance to speak with you.
Please call us at +1 945-304-0708 or send an email to
[email protected] at your earliest convenience.
Respectfully,
Addie