Tasted like if frozen gogurt was a real professional food, very good, thank you.
Bonnie HydeGoogle
I’d love to rate this place better, but, unfortunately we were greeted by Kayley again on our visit on 8/26.
When we arrived we tried to go through the drive through to no avail, as no one came to the window. We parked and went inside the gas station to find Kayley on her cell phone sitting in a plastic Adirondack chair in the gas station. She stepped to the cash register as we entered and Never took a moment to greet us.
After a second I asked HER,
“How are you?”, To which I never received a response!
We placed our order and she left to the back and I was truly concerned about the sanitary situation as she never washed her hands after we watched her on her phone.
Thankfully someone more customer service oriented made our drinks and brought them out.
Kayley has showed poor attitude both times we’ve visited this location and we may not be back because of her.
Patrons don’t want to feel like they are inconveniencing you to do the job you were hired for. This location purely lacks customer service as we felt that if Kayley had made our drinks they may have been contaminated, and she has showed us twice that she hates being there.
Response from the owner · August 30, 2023
Bonnie, we're disappointed to hear your experience wasn't up to par. We care deeply about our customers and want to provide the most positive experience possible. We shared your experience with our team & will use it as a teachable moment. We want to ensure you that all sanitary measure we’re taken as for the hand washing sink is in the back & our drive thru will have another sign added to clarify it’s for pick up only.
We'd appreciate the chance to hear your concerns in-depth and suggest appropriate solutions. Please contact us at [email protected] or 1-801-302-9040. We're confident that we can turn your experience around and look forward to correcting it!
I do an online order probably twice a week and it’s always a great experience!
Response from the owner · August 30, 2023
Hey Mark, Thank you for taking the time to share your experience. We appreciate your recognition and will do our best to keep up the great work! Thanks again and we look forward to seeing you again soon.
The bowl I got was delicious! The girl who helped me was darling and very helpful!
Tonya S.
Delicious açaí bowls! The app is super easy to use and the workers are always quick and friendly.
J M.
Ordering was pretty easy. Drive-thru pick-up was very convenient.
Nicole S.
The girl was just on her phone inside so she never came to the window. I had to send my daughter inside to get our order.
Larissa H.
Great product, great service, and convenient location
Crystal F.
I used the app and it was quick and easy
LaShonda H.
It’s always fast and amazing
Emily M.
The bowls are phenomenal. Light, refreshing and so filling. Not to mention how absolutely sweet the staff is. Would absolutely recommend Nekter to anyone to try!
Kasi PetzoldGoogle
The bowls are phenomenal. Light, refreshing and so filling. Not to mention how absolutely sweet the staff is. Would absolutely recommend Nekter to anyone to try!
Response from the owner · July 31, 2023
So wonderful, Kasi! Thank you for the kind words! We greatly appreciate it!
Showed up 20 minutes to close, and they told me they were closed. Luckily I had placed an online order, but not very nice workers.
Katie K.
It was a great experience. The staff was super friendly and helpful. And my order was perfect. Thank you!
Marina PolonskyGoogle
Really good, the most incredible vegan ice cream ever. Best tasting. But you really gotta keep those Mario and Kirby ones on your menu, and you gotta open a location closer to downtown Salt Lake City.
Response from the owner · July 10, 2023
Great review, Marina! We appreciate your feedback and your recommendations! :)