I placed an order for a 4:54pm pickup yesterday. We got there after 5pm and they were closed! Nobody told me that they close at 5pm!!! Other Nekter locations are open until 7pm, so I didn't check. I expected that they at least call me to let me know that!
So I called this store earlier today and ask about my order since they were already closed when I got there yesterday. The lady that I spoke to said that I have to call Nekter corporate because any orders that were not picked-up before close are thrown out. I understand that they had to do this. But knowing that my pickup time is 6 mins before they close and nobody called and let me know, is unacceptable! I essentially paid $38.56 for nothing!!!!
They should have not accepted any orders with pickup time that's less than 15 or 30mins from their closing time. This is not acceptable! Or at least inform the customer that they are closing within a few minutes of the pickup time!!!!
This store just lost a customer! 😞
Response from the owner · August 13, 2023
Hi Ann, We are sorry this was your experience. Store hours vary by location, I checked, and ours are current on Google. We stop accepting online orders 15 minutes prior to close to allow for production and pick up time, the employees did stay until 5:20 to see if the pickup person was just running a few minutes behind. Since you called the next day we no longer were able to refund in store since you placed the order online and that is why you were directed to notify corp. who can help with online orders. If we had kept the original order in the freezer it would not of met our standards to give to you the next day, that is why the order was disposed of. Please feel free to contact the store and ask for the Owner if you have any further concerns. Thank you