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I was from out of town. I wanted an Acai Bowl similar to the one at Playa Bowl or Jamba Juice. The man behind the counter was very rude. He said they don't customize the bowls. The acai was made with cashew milk. I had never heard of this before and tried to ask what it taste like. He was very dismissive. I ask to get mango added to the bowl. He said the Bowl was pre-made in which was nor true. He said they would not alter what was on the Bowl. Craving an Acai Bowl, I bought 2. One for me and one for my family member to try. The bowls were horrible but the customer service was a thousand times worse!!
Response from the owner · March 28, 2024
Hi Sarah,
Thank you for your feedback, I sincerely apologize for the disappointment and frustration you encountered during your recent visit. Providing exceptional customer service is my top priority, and it's disheartening to learn that we fell short of meeting your expectations.
I deeply regret the communication breakdown you experienced with the previous store manager, he is no longer working with us. It is never our intention to be dismissive or rude, and we apologize for any discomfort caused. I will be addressing this matter internally to ensure that all our team members understand the importance of courteous and attentive customer service.
Regarding your concerns about customization options, I understand your desire to tailor your order to your preferences. While we do have a standard menu, we strive to accommodate special requests whenever possible. I apologize if there was a misunderstanding regarding the availability of customization options during your visit. Your feedback will be used to review our processes and ensure clearer communication with our customers in the future.
Furthermore, I apologize if the taste of our acai bowl did not meet your expectations. We take pride in the quality of our ingredients and the flavors of our bowls and smoothies and juices, and I regret that we did not deliver on this occasion. Your feedback regarding the taste and texture of the acai bowl will be shared with our team for further evaluation and improvement.
I genuinely appreciate your feedback as it helps me identify areas for growth and improvement. I hope to have the opportunity to make amends and provide you with the exceptional experience you deserve. Please reach out to me directly on your next visit, I want to make sure that your next visit exceeds your expectations.
Warm regards,