It was great and the açaí bowl that I ordered was really good.
Xandra L.
First of all, I love the PB&J smoothie. It is my favorite go-to after hiking. I also love the order via app and pick up experience. So very convenient and my smoothie is ready to go when I arrive. Keep it up!
Carissa T.
I had the Pink Flamingo smoothie. It was delicious. The young ladies making my smoothie were nice and made my smoothie quickly. I love getting smoothies from Nektar in the Plaza shopping center. The only complaint I would have would be the price but I understand that is a common concern with this economy.
The food is absolutely delicious. The 2 stars is because the service is AWFUL. I was just there about 40 minutes ago and there was 5 employees toward the back just talking and looking over at me several times without saying anything. Then when I asked for help one of the girls finally came up and acted annoyed that I was "bothering" her to do her job. Not impressed with the staff
I like the products, and the staff is usually friendly. However, I recently downloaded the app and have been ordering through there. But I have not been receiving any of my rewards points. I asked the staff member how to fix this and all she could tell me was that none of the staff knew how to use the app and that the only way I can get my points is by recharging me for the food I have already bought. I am really disappointed with this. It seems ridiculous that none of the staff would have any idea how the app to their store works. And I am frankly ticked off to have spent so much money here over the last month and not received any of my rewards!
Response from the owner · July 2, 2022
Oh no! This isn't the kind of experience we want to hear from our guests! We apologize how this was handled but appreciate the feedback.
We will address this issue with staff members, they should have shown you how to use your app to directly contact the app developer and Nekter IT so they can fix this problem for you. The staff does not have any direct access to the app, but should have given you direction on how to find a solution.
You can contact customer support at [email protected], or on your app press the 3 lines at bottom corner of app and then select "need help" and the IT staff will get back to you to correct these issues.
Thank you