I ordered pea protein in the app but when I got there, they had a sign saying they were out of pea protein. The cashier said she would give me a refund later through the computer but then just stood there. When I asked if there was anything I needed to do, she said no. Then she went into the back where they make the food. Would you please confirm that she did it?
Katy M.
I had a good experience. My order was completed quickly. Food was great.
Pamla G.
It was a positive experience.
Abigail R.
Always friendly wonderful staff and excellent juices .
Tyson B.
It was great
Jessisca M.
The açaí bowls and smoothies are delicious!
Nohemi J.
When there are promotions on the app it is almost impossible to use them. For example, today it was six dollars smoothies and I tried to use my coupon, but it said I couldn’t. Also if I’m being honest, I don’t understand why you guys don’t have Steele cut oats on your menu because I love them and I don’t know why you don’t advertise them. One of the employees that I talk to said that you guys just throw most of them away every day, if you don’t advertise them, I can only imagine that you are throwing them away.
some ronaldGoogle
I ordered 2 berry drinks. 1 with Pea Protein, and 1 WITHOUT Pea Protein. My sister is allergic to pea protein. I let the worker know 3x while I was ordering because i just had a bad feeling they'd forget or somehow mess up and plus i just want to make sure my sis can get her drink right without it hurting her.
Me reminding the worker 3x
"1 with Pea protein, and 1 WITHOUT"
"Just to confirm one has no pea protein"
"Please make sure one does not have pea protein due to allergy"
And she confirms my order.
She comes out with the 2 drinks, and both looking identical, no mark or signs of telling which one is pea or non pea protein. I asked her which one is the pea protein? And she hesitated and says, "i think this one maybe.." I said can you remake it then if you don't know which one?
Then she said, "Actually we MIGHT'VE put PEA Protein in BOTH"
I am just really saddened right now with this service, and care. Just human decency. I get it, we all mess up, and I understand we all have our days where we may not be feeling it, but i am surprised by this person getting hired. I love Nekter, but i have had too many bad experiences with the services here at Nekter Elk Grove. Now having to write this review as it's the most important to me as the topic has to do with allergies.
They couldn't remake the drink since they ran out of strawberries, the manager said they were okay with making a different drink, but i opted out. Man the heck.
Date: 6/30/2024
Person: Female with glasses.