This is the costumer service of “Points Earned” not following through. Everything is great but I’ve had points or in this case never got points twice when I manually enter them in. I would get a message about order cannot be found but when it does they would put them into my account. Twice disappointed about not earning for what I paid for.
Anthony T.
This place is always clean and the employees are extremely professional and super friendly.
11:45
Great staff today!!
Shannon P.
Good so far. I did not apply a discount to my purchase and I’m still waiting for the refund to be applied. However, they said it could be a few days.
Suzanne S.
My online order was ready 10 minutes past the promised time and only started after I asked about it.
Elizabeth BenavidesGoogle
Went in to order a pb bowl and asked for pollen and it was not added. I also ordered a protein bowl and asked for pineapple and mango into the blend and there was none. The presentation of the bowls were subpar, the fruits looked old and brown on the apples and bananas. I tried getting the buy 1 get 1 half off code scanned and I was assured it was applied and it was not. I didn’t notice the blend until I got home and ate it later on. I have worked as a server at nekter in Ca and would never have served the bowls wrong or in the presentation with old looking fruits, not sure if I will return.
Response from the owner · February 20, 2022
Hi Elizabeth, I apologize for the delayed response I am just seeing this now. I am so sorry to hear about your experience. We haven't carried bee pollen for a while now which is probably why that wasn't added but you shouldn't have been charged for it and as for the rest it sound like we really dropped the ball. My deepest apologies and feel free to email me at [email protected] if I can chat with you further.