Nekter Juice Bar - Gilbert

there is usually some type of small issue when I go to pick up my pre-ordered drink. out of green apples, out of large cups, order not ready right away because of back log, but the customer service makes up for those things because the staff is always apologetic and tries their best to make things right.

Always super friendly and helpful, very educated helpful friendly staff!! My favorite location!

Is busy a and it does take a long time to get our order we learned to order ahead of time it works a lot better. The girls are super nice, great customer service.

My drink wasn’t blended all the way so had a lot of berries at the bottom so that was a bit wasteful for me and not worth the value

My order was ready when I arrived. The two employees were very pleasant.

Great customer service here! They are very friendly and always punctual with your order, when you've ordered online. I love nekter and their wonderful team!

Sterling is the greatest. He’s so friendly, courteous and on point with our orders every time. I usually go to Dana park but I just come here just for sterling cause of his service. 10’s all the way.

Excellent

I really love this juice place it is one of my favorites. However, I have experienced lots of inconsistencies with their smoothies. Sometimes it is amazing and others it varies in color and flavor? But really good for the most part!

I always order on the app and EVERY time I walk in to the pickup counter I get ignored. I end up having to get someone's attention and ask them about my order. This is maddening to me! Very disorganized and it feels like the place just isn't ran well. I always give it 20 min before I go in to pick up and regularly still have to wait. Even though "the plant" location is further I'll go there from now on and never go back to the San Tan one. It is nice to go there and have someone acknowledge you in their store and I've never had to wait for my order there either.

Worst service ever at this location. The manager acts helpless when anything goes wrong on MULTIPLE occasions. 1) I bought and loaded a gift card onto the app. I went to pay and my balanced showed $18, but when I went to pay it reset to $0. The cashier saw this happen and was confused and alerted the manager. He said he couldn’t help me, but forwarded the incident on to corporate and copied me on the email. I never heard back from him or corporate even after providing all the info they asked for. $18 eaten. 2) Today the app charged me twice for an order, but when I went to pick it up they only gave me one drink. Later I realized their mistake when I saw two charges on my account and called them back. The manager said sorry, she can’t do anything about it. She said she would forward the issue to corporate. I saw how that went nowhere last time, so I asked her to make it up to me because her store made a mistake of only making and handing over 1 drink even though I paid for 2. She insisted she can’t do anything to compensate me for her worker’s mistake. I explained I exercise in that plaza and go to her store multiple times a week with my husband to get smoothies after we workout, spending $15-$20 each time. She said she can’t do anything and blamed it on the app for double-charging me. The app is very glitchy, add that to this location’s terrible customer service, and I won’t be going back to this store and recommend you don’t either. In addition, unlike the other locations, my husband’s favorite smoothie (PB Nut) is consistently made poorly and he threw them away the last two times even though he paid $9 each time. One time he had them fix it, but it was still gross so he stopped asking. Now we’ll just wizen up and stop wasting our money here and tell everyone we know not to either.

The Açaí bowls were SO GOOD! Wish it was a little cheaper, but it was super yummy.

Tops!

Waited 22 min for a smoothie and a bowl. They told me the order didn’t go through and proceeded to serve a long line before our order. Not a great experience for a pricey smoothie.

We thought we found our spot. After a handful of getting the wrong orders... We are done! We don't get it. We were clear about what we wanted. We have yet to get a of our order correct ... Consistently. In a week alone we've spent about close to 590.00. No thanks!