The two people in there had absolutely no idea what they were doing. I asked which juices would be good for a head cold and they said “ummmm...probably all of them”. I saw one had prebiotics so I asked what that was and the girl working said, “hmmmm I’m not really sure honestly”.
Understaffed, rude and inconsistent preparation of drinks. When I went in on a Saturday, there were 8 people and one staff taking orders and making drinks.
UPDATED: visited on 2/8/20; service was great, fully staffed and smoothie was made great... changed to 5 stars
Took 25 minutes today to get an açaí bowl. The sizes have also become substantially smaller. They used to fill the bowls to the top. Now they are only filling them half way. Seems pretty expensive for a half bowl. I don’t know if this is due to new employees.
Had my son pick me up a 6 day supply of celery detox. He drove 20 mins home for me to find that it was mislabeled and it wasn’t my celery detox inside. Following day I drove 20 mins back to exchange it for the right one, not a single apology or a discount on my next purchase for the trouble. I asked for a manager and was informed that he wouldn’t be in until the following week. Disappointed that the young lady behind the counter representing Nékter did not seem to care about the incorrect order and the wasted drive time. Hopefully the staff gets better training or this location will be like many other locations in Irving another empty building.
Staff should be more knowledgeable about their promotions. Called to ask about a promotion on their app and the young lady that answered could not answer any questions. I asked if I could have add ones to my drink that would be giving them MORE MONEY and she said no and that no one in the store could figure out the ANWSER so I went on the app to read the fine print and guess what, I can do add ons. Thought I found my juice spot, guess not.
Went in on a Sunday afternoon to learn more about and purchase a juice cleanse kit. The two people working ignored me and seemed pretty uninterested in helping. After waiting a few more minutes in the lobby looking at the ready to go drinks, two customers went up to the counter to have their items remade as they were made incorrectly. I decided to leave without buying anything and head to Southlake location where the staff was very helpful.
Giving 3 stars just cause i love the bowls and smoothies, but the customer service here is by far the worst I have experienced at any location here in the DFW area. Rude, unfriendly and on top of that gave the wrong order twice. Go to any other Nektar than here.