I was in the Anaheim Hills location on Saturday March 31. I should have known the wait was going to be long by the number of people waiting for their drinks (I counted 14 people, and some had multiple drinks/bowls. There was no wait to order my drink, but I waited 25 minutes to receive it. I ordered a tropical cooler smoothie and it was liquefied (literally looked like juice). I realize this location is new, I was hoping they would have worked out the kinks by now as this was actually the second time I have been in there and the service was unsatisfactory the first time as well. This location definitely needs some training and/or management.