Guest reviews

Nekter Juice Bar - The Woodlands

4747 Research Forest Drive, Suite 185, The Woodlands, TX

4.5

651 guest ratings·488 written reviews

Dani AnastasiGoogle
Love this place! Super clean and everyone is super nice there! I've never tried something that I didn't like. 100% recommend Nekter!
Response from the owner · October 23, 2018
Danielle, thanks so much for the 5-star review! I will be sure to share your kind words with our Nekter fam :) Check out our Nekter app if you haven't done so already to earn points towards free menu items, order ahead when on-the-go and receive exclusive promos! See you again soon!
View on Google
GabyGoogle
Everytime I have a bad day (which is everyday) I go to this local juice bar and I sip on a nice cold Sublime (a drink served there). As I watch the condensation drip down from my sweet savory beverage, I ponder life and all it has to offer, and I think to myself that if I only had one day left on this earth this is where I would spend it, drinking this drink.
Response from the owner · October 7, 2018
gabriella Thanks for the 5-stars!
View on Google
Brandi HawkinsGoogle
Super awesome and very delicious! Must go try! :)
Response from the owner · October 5, 2018
Brandi, thanks so much for the review! Hope to see you back soon :)
View on Google
Zaki UllahGoogle
Wow, it’s the best juice bar in town. The best is the banana berry bowl 😍
Response from the owner · October 5, 2018
Zaki, thanks for the review! Be sure to download our Nekter Loyalty app to earn free menu items, get special surprise rewards, birthday treats and order ahead next time you are on the go!
View on Google
Rose BadatGoogle
The bowls and juices are amazing. The three stars are for the service on 3 occasions that I've been in. Each time I'm sitting and waiting for my order to be completed. Each and everytime ill see others after me order but have their item before mine. And today's order unfortunately is no different. Only this time, bowl was complete... sitting there while no one thought to give it to me until 2 orders went out. Frustrating to say the least. Nektar please let me enjoy yall from start to finish!
Response from the owner · October 1, 2018
Hi Rose, We are so sorry that you were made to wait during your recent visit. Our goal is to deliver a great experience from the minute you order until you receive your item and depart the store. We will be using your feedback to coach the team so that we can improve customer service and satisfaction for our guests. We are grateful for your patronage and hope to see you again soon.
View on Google
PY TGoogle
1st impressions are EVERYTHING. I stood at the counter for a good 3-4 minutes before being helped. There were two girls behind the counter that watched me walk in and neither of them greeted or interacted with me to let me know that they would be with me in a moment. They just looked at each other, said something amongst themselves and did not help me. One of the ladies gave someone else their order and smiled at me then walked back off - not saying anything. A male employee walked from the back and greeted me but he thought I had already been help but after seeing that I wasn’t he took care of me. I’m not sure if I will return or not but as a first timer this experience has left a bad taste with me. I’m sure that male employee is excellent but the rest of the crew need to take notes. I work in customer service myself and giving bad customer service is always a choice. Hopefully, if I do return that same guy is there, if not i’m walking out.
Response from the owner · October 1, 2018
Mrs. Graceee, you are right. First impressions are everything and we let you down this time. We sincerely apologize for the lack of attention you received upon arriving at the store during your recent visit. We have provided your feedback to the team for coaching and hope you will give us a second chance to deliver a great first impression. Please feel free to contact us at [email protected] if you want to share any additional information about your visit or if we can be of additional assistance.
View on Google
Luka'se DerheimGoogle
I was pleasantly surprised by how interactive the staff was. The guy that was at the register was very bubbly and greeted me with genuine kindness. He confirmed that the Acai Peanut Butter bowl is good and I have to agree! It was delicious! If you're looking for a healthier substitute for a meal but not willing to compromise taste; you'll like Nekter...a lot!
Response from the owner · September 27, 2018
Luka'se , thanks so much for the 5-star review! I will be sure to pass your kind words to the team. Be sure to download the Nekter App to rack up rewards, order ahead and get exclusive offers! See you again soon! :)
View on Google
Frieda WileyGoogle
I first got introduced to this juice chain in Phoenix and was pleadantly surprised to discover they have some Houston-area locations. I come here mainly for the juices, but they also have smoothies, bowls, and a rotating plant-based ice cream menu.
Response from the owner · September 4, 2018
Frieda thank you for your review & kind words! We can't wait to see you again soon :)
View on Google
DylanGoogle
The acai bowls are always delicious and the staff is very friendly!!
Response from the owner · August 26, 2018
Dylan thank you for your review & kind words! We can't wait to see you again soon :)
View on Google
Jennifer LeeGoogle
Today was great. Placed order online and easy pick up p.
Response from the owner · August 19, 2018
Jenniferthank you for your review & kind words! See you again soon :)
View on Google
J DGoogle
Excellent vegan ice cream
Response from the owner · August 17, 2018
J D - Thanks for the 5-star review!
View on Google
KaiLian DavisGoogle
The slowest place ever
Response from the owner · August 4, 2018
KaiLian I am sorry to hear about your service time issues. We would like to touch base with you outside of google to learn more about your recent experience so we can improve the service times. Please email us at [email protected] at your convenience so we can do our best to address this matter and try to prevent it from occurring in the future. We will try our best to make it up to you.
View on Google
Krista McdanielGoogle
The staff if very RUDE and talks back to the customers!! I really like the smoothies but will never go there again due to the manor in which I was treated!! I was even trying to be friendly to the staff. Its a real shame when people forget how to be courteous and provide good customer service.
Response from the owner · August 4, 2018
Krista - We are so sorry about your recent experience and sincerely apologize for the lack of service you received. We would like to touch base with you outside of google to learn more about your recent experience. Please email us at [email protected] at your convenience so we can do our best to address this matter and hopefully earn you back as a customer. Again, we are so sorry that this occurred.
View on Google
Julie “Alice Cooper Situation”Google
I really wanted to like Nekter Juice Bar. I saw that they had the a kind of bowls which I had tried at another smoothie restaurant that is not located in our area. I was really excited to try them. My first visit to try them out was okay, however, we had to wait a very long time to get our bowls. We both remarked on how long it was taking. The bowls were fresh and the fruit was good. I decided to go back today for a second visit. To try and avoid the long wait I tried ordering using the app. As I have food allergies it is necessary for me to leave some of the fruits out of the bowl. If using the app you can leave some fruits off but if you would like to add fruits you get charged extra. I was not willing to pay extra for adding fruits because I was leaving fruits off. I went to the store to order my bowl. When I was ordering I asked about the extra charge and was told that yes, if I wanted different fruits on the bowl I would be charged an extra charge. So basically the fruits that are on the bowls I am allergic to and would need to leave off would have me receiving a bowl with no fruit on top. I have no issues paying extra if I am getting extra ingredients. But if they are not using the fruit they usually put in the bowl why is it necessary to charge me for a substitution? After the conversation at the cash stand they did go ahead and let me get blueberries on my bowl so I got blueberries and granola on top. I sat down to wait for my bowl and I waited for 20 minutes. There were other people walking in to get their orders that they had obviously placed through the app. They were waiting an extreme amount of time as well. I finally walked up to the counter to inquire about my order. They asked me which bowl I was waiting on and I told them. The young lady told me she was working on it then. I noticed that she was working on about four bowls at the same time. I'm not quite sure how the ordering process works at the store but I think that if you have 5 employees in a store and one person making bowls for to-go orders as well as in store orders time may be a factor. I think that is what is happening. There were other employees in the store but there appeared to be one person making the bowls. When I received my bowl it was almost melted. Waiting 20 minutes to get a smoothie bowl is outrageous. At some point a person has to get on with their day and a smoothie bowl is just not worth it. I will not be back to this location I will just be waiting until I can make it back to the location where I know they make the bowls properly, promptly, and they don't charge people who have allergies to substitute fruit. **Edit** I just read over the reviews and the replies from the business. Something I usually do before I make a first visit. The main complaint is the wait time. Most people making a negative review state it takes from 20-30 minutes to receive their order. In each reply the business apologizes, states it should not take that long, they will get with the staff about the situation and they will reach out personally to the customer. That's a perfect reply. A more perfect response would be an actual solution to the problem so that a new customer like myself would not have to go through the same aggravating situation that others have complained about and the business has been publicly notified of. Until that time the promises are just a canned customer service response.
Response from the owner · July 24, 2018
Julie - I am so sorry for your experience. We are working diligently to address issues on service times and appreciate you highlighting it. In your case we definitely missed the mark. We will continue to strive to do better. Your feedback is fair and valid and we really are focused on constant improvement. I am sorry we did not deliver that on your visit.
View on Google
D. DamannGoogle
Great alternative to junk food! Great Acai bowls.
Response from the owner · July 16, 2018
Dan, thanks for the review! At Nekter, we use only the highest quality ingredients with no added sugars or artificial ingredients. Looking forward to your next Nekter visit!
View on Google