Hello Abby, Thank you for taking the time to share your experience. Hearing that your experience went well really makes our day. We hope to continue exceeding your expectations with 5 star service.
I literally come here everyday. I love how they make their smoothie bowls thick and creamy 😋
Response from the owner · August 4, 2021
Ariole thank you for your review and kind words. I am glad to hear you love our smoothies. Thank you for your frequent visits! If you haven't done so be sure to download our Nekter app to earn points towards all of those visits. See you back soon.
Hi Shirley I love your use of berry :) I am so glad to hear that you enjoyed your visit, and I have passed this onto the Woodlands team as I'm sure it will make their day.
As a frequent customer I would expect a lot better customer service than what I received Sunday 641 by Eliana and the closing crew. First off their was an issue with applying the $4.50 off acai bowl as I literally showed them the email and I did not have a promo code. I was told they could only take $2 off. After back and forth dialogue, I stated you guys should honor what the email states and aren’t the customer the priority. After a few more minutes of her scrolling the app, one if the other employees came over and just stated”just do the employee discount”. Keep in mind I ordered a pan Mocha for full price also. After waiting for a bit, I received a 70% full superfood bowl with 4 slices of banana and a agave. This was by far the worse service I’ve seen here. A Caucasian friend of mine went in earlier and her bowl was full to the brim. What a disgrace as this is unacceptable. And they didn’t even want to issue me a bag, silverware or napkins. I will NOT go back to this location. Please address the young ladies attitudes as they are ruining this locations business. Simply horrific!
Response from the owner · August 5, 2021
Thank you for your feedback, we take your comments very seriously. Please email [email protected] so we can follow up with further information.
manger is amaizng! so nice, gave us free coupons and bars. definitely recommend coming here, their acai bowls are my favorite i highly recommend. it’s a great welcoming atmosphere, and makes you feel good after you eat healthy!
Response from the owner · August 4, 2021
Hi Ashlee, Thanks so much for taking the time to share your positive experience! We are glad that you enjoyed your visit! See you back soon :)
Their menu has a great selection, and all the protein smoothies I’ve had were amazing! The staff is pretty attentive also, they do have trouble getting orders right time to time, but it might be because of the masks some of them wear. All around a good location for a fast smoothie!
Response from the owner · July 23, 2021
Hi Em, We appreciate the time you took to give us some positive feedback! We're thrilled that you had a good experience at our location. Be sure you download out Nekter app to earn points for money off those future smoothie orders! See you back soon.
I frequent the Houston location often. The service and food is always great. I cannot say the same for The Woodlands. I was the only one in line at the time of my order. 3 other people walked in after me. I waited over 20 minutes for my order and received mine last. It’s ok though because they left me with some raw spinach leaves that were half way blended in my cup for a smoothie bowel. All I could think was wow this really is different. Never coming again. Thx.
I am a highly frequent customer, both going in, and placing orders through apps. I was not impressive by the customer service I got this time. I received my bowls, which were not filled all the way up, as usual, and asked a question about the yogurt. This young lady with blonde hair come in with such an horrid attitude, answered my question and turned around so angrily. She had an intolerant attitude toward me the whole time. I felt as if I was bothering her by being a customer. I’d like to go back, but please fix this.
Yummy! We tried this place earlier in the week and have already ordered three times 😂. Love the protein bowl!
Response from the owner · May 10, 2021
Hi April thank you so much for your five stars and your repeat visits :) the protein bowl is a great choice. As it gets into summer be sure you try one of the smoothies. A perfect refreshing beverage for the heat.