Acai is not real acai. Is mix of stuff that does not look or taste like acai. I also try ordering a simple pineapple juice and they said they could not make it.
Response from the owner · October 28, 2019
CAROLINA, thanks for your feedback. Our acai is indeed real acai with no artificial sweeteners or flavors. However, it is blended with a small amount of pineapple to add texture and consistency. We hope for a chance to make up for any confusion and make your next visit a 5-star!
Not very impressed with the Açaí Bowl. I’ve had several and this was my least favorite. It was bland. Other places like Jumba Juice give theirs flavor -and add on things for a dollar less. Yes, this place has “larger” sizes... but so not worth it.
Response from the owner · April 7, 2019
Vanney We try to balance our commitment to providing value to our guests with the highest-quality, clean ingredients and the best possible Nékter experience. We appreciate your feedback and will share it with our team.
Kevin , this is so wonderful to read! Thank you for the acknowledgement here! We appreciate it greatly! Download the Nekter Loyalty App if you haven't already to get special offers and free menu items!
I would give this place 5 stars for their awesome smoothies but I’ve been disappointed by them more than once. Their app is great and makes it super easy to order ahead of time. But, they’re super slow and pricey. I’ve waited 20-30 minutes more times than I can remember for a $10 drink and have never been impressed with their customer service. Last time I went in there they had experienced a lower surge that blew all 3 of their blenders so while I had already ordered on the app and paid for my drink I was offered a juice as a replacement....and that was it. No half off, no coupons for next time. Just a juice as a replacement. Needless to say, I will only be going back here if it’s truly a craving. I’d rather make my own smoothie at home!
Response from the owner · November 18, 2018
Unisaurus We are so sorry about your experience! It's true that the power surge blew out our equipment - but that's our problem, not yours. We would love to make things up to you! Please email us at [email protected] so that we can make this right by you - your next visit on us.
Everytime I have a bad day (which is everyday) I go to this local juice bar and I sip on a nice cold Sublime (a drink served there). As I watch the condensation drip down from my sweet savory beverage, I ponder life and all it has to offer, and I think to myself that if I only had one day left on this earth this is where I would spend it, drinking this drink.
Wow, it’s the best juice bar in town. The best is the banana berry bowl 😍
Response from the owner · October 5, 2018
Zaki, thanks for the review! Be sure to download our Nekter Loyalty app to earn free menu items, get special surprise rewards, birthday treats and order ahead next time you are on the go!
The bowls and juices are amazing. The three stars are for the service on 3 occasions that I've been in. Each time I'm sitting and waiting for my order to be completed. Each and everytime ill see others after me order but have their item before mine. And today's order unfortunately is no different. Only this time, bowl was complete... sitting there while no one thought to give it to me until 2 orders went out. Frustrating to say the least. Nektar please let me enjoy yall from start to finish!
Response from the owner · October 1, 2018
Hi Rose, We are so sorry that you were made to wait during your recent visit. Our goal is to deliver a great experience from the minute you order until you receive your item and depart the store. We will be using your feedback to coach the team so that we can improve customer service and satisfaction for our guests. We are grateful for your patronage and hope to see you again soon.
I first got introduced to this juice chain in Phoenix and was pleadantly surprised to discover they have some Houston-area locations. I come here mainly for the juices, but they also have smoothies, bowls, and a rotating plant-based ice cream menu.
Response from the owner · September 4, 2018
Frieda thank you for your review & kind words! We can't wait to see you again soon :)
I really wanted to like Nekter Juice Bar. I saw that they had the a kind of bowls which I had tried at another smoothie restaurant that is not located in our area. I was really excited to try them. My first visit to try them out was okay, however, we had to wait a very long time to get our bowls. We both remarked on how long it was taking. The bowls were fresh and the fruit was good. I decided to go back today for a second visit. To try and avoid the long wait I tried ordering using the app. As I have food allergies it is necessary for me to leave some of the fruits out of the bowl. If using the app you can leave some fruits off but if you would like to add fruits you get charged extra. I was not willing to pay extra for adding fruits because I was leaving fruits off. I went to the store to order my bowl. When I was ordering I asked about the extra charge and was told that yes, if I wanted different fruits on the bowl I would be charged an extra charge. So basically the fruits that are on the bowls I am allergic to and would need to leave off would have me receiving a bowl with no fruit on top. I have no issues paying extra if I am getting extra ingredients. But if they are not using the fruit they usually put in the bowl why is it necessary to charge me for a substitution? After the conversation at the cash stand they did go ahead and let me get blueberries on my bowl so I got blueberries and granola on top. I sat down to wait for my bowl and I waited for 20 minutes. There were other people walking in to get their orders that they had obviously placed through the app. They were waiting an extreme amount of time as well. I finally walked up to the counter to inquire about my order. They asked me which bowl I was waiting on and I told them. The young lady told me she was working on it then. I noticed that she was working on about four bowls at the same time. I'm not quite sure how the ordering process works at the store but I think that if you have 5 employees in a store and one person making bowls for to-go orders as well as in store orders time may be a factor. I think that is what is happening. There were other employees in the store but there appeared to be one person making the bowls. When I received my bowl it was almost melted. Waiting 20 minutes to get a smoothie bowl is outrageous. At some point a person has to get on with their day and a smoothie bowl is just not worth it. I will not be back to this location I will just be waiting until I can make it back to the location where I know they make the bowls properly, promptly, and they don't charge people who have allergies to substitute fruit.
**Edit** I just read over the reviews and the replies from the business. Something I usually do before I make a first visit. The main complaint is the wait time. Most people making a negative review state it takes from 20-30 minutes to receive their order. In each reply the business apologizes, states it should not take that long, they will get with the staff about the situation and they will reach out personally to the customer. That's a perfect reply. A more perfect response would be an actual solution to the problem so that a new customer like myself would not have to go through the same aggravating situation that others have complained about and the business has been publicly notified of. Until that time the promises are just a canned customer service response.
Response from the owner · July 24, 2018
Julie - I am so sorry for your experience. We are working diligently to address issues on service times and appreciate you highlighting it. In your case we definitely missed the mark. We will continue to strive to do better. Your feedback is fair and valid and we really are focused on constant improvement. I am sorry we did not deliver that on your visit.
Great juice bar with amazing service!! The manager Tristen suggested I should try the Pink flamingo based on what I told him I like and it was DELICIOUS!
Response from the owner · July 11, 2018
Andrew, thanks for the 5-star review! I'll be sure to pass the message to Tristen, he will be thrilled to know his suggestion was on point! Looking forward to seeing you soon! :)
Order online so you don't have to wait. Great acai bowls, smoothies and juices. Love the vegan ice cream. Consistency of quality and amount with bowls varies and the workers are nice, but a little slow when taking orders- I've had to repeat myself multiple times and visits. The app is great so I prefer to order through there.
Response from the owner · July 7, 2018
Thanks for your review. We will pass along your feedback to the team and hope your next visit is a 5-star!
Great juices and smoothies. One of the best smoothies is the Health Nut. Gluten free things and all healthy. The employees are always friendly and super helpful!
Response from the owner · June 18, 2018
Colleen - Thank you so much for the 5-star review and the compliments on the staff! We will be sure to share your comments with the store team. We can't wait to see you again.