For the majority of the time I have great service but at my last visit my order was handed to another customer. I went up to the counter to tell them I thought that was mine and the girl working behind the counter was extremely rude and upset that she had to make another bowl. So I said it was fine, I'll just take whatever she was making already. She never apologized or thanked me for making her life a little easier 😆 some people. 😅
Response from the owner · October 11, 2017
Kelsey Flora, we appreciate you bringing this to our attention. We strive to serve great customer service alongside great product, so we will be passing this along to upper management to review! We hope your next visit is on par with what you've come to expect from Nékter Juice Bar!
It's no surprise that everything at Nekter is incredible, hence why I LOVE going there! But while every other Nekter I've been to gets my order ready in less than 5-10 minutes, the Dana Point location doesn't quite match up in terms of efficiency. I have been to this Nekter probably 5 times, and EVERY SINGLE TIME I have been there, there are very few customers and I still find myself waiting a minimum of 20-30 minutes for my order. At this location, the counter/work area is very open, and it legitimately doesn't even seem like they try to get your order to you quickly. Instead, a couple of my friends and I watched two workers make drinks/ bowls for people who had seemingly been there several minutes before we walked in incredibly leisurely and slowly with ZERO regard for time. I have always gone there with the hope that maybe I got caught on slow days previously and the service they provide will actually be done efficiently, but I have never been so thoroughly disappointed by an establishment that I have had to compose a negative review about it. If you don't mind the wait time because you're simply relaxing and hanging out with friends, then I'm sure this is not a bother whatsoever. But for people who expect a certain quality of service, especially if they have somewhere to go, for your own good, do not come to this location. For the benefit of its customers, I truly hope this location improves its services in the future.
Response from the owner · August 11, 2017
Mia Jessen, we appreciate your feedback! We are always looking for ways to improve, so we will be passing your review along to our team at Laguna Niguel to review. We hope you'll see improvement upon your next visit!