I ordered the watermelon berry smoothie &, while tasty, it definitely wasn’t a smoothie - it was more watery/slushy than I was expecting. Probably wouldn’t order again, sadly.
Leanna R.
They tried to do their best in novato.
Chris R.
I tried to call store after I placed order on app so I could request one change, but nobody answered. I arrived at store 15-mins after placing order and nobody was at the counter or visible elsewhere in store, so I waited a few minutes. Someone came out from back room and went about her business, didn't acknowledge me standing there. I asked if I could pickup my drink. She asked if I ordered online and I said I did with the app. She picked up a piece of paper and turned around to walk away. I asked if she had received my order and she said yes. I asked if she was just starting to make it now and she said yes, so I requested she use regular water instead of coconut water (which was what I had tried to call about earlier). Not a great experience. No benefit to ordering with the app if nobody receives it and doesn't answer the phone.
Angie H.
great
Carrie M.
I love coming to this store but the service and staff are always behind on orders. Even online orders I have to wait about 20m after placing order.
Jayde W.
I was very pleased.
Jose T.
I love the bowls and smoothies. Sometimes staff is very slow to acknowledge me when I am there to order.
Anil T.
+
Chris H.
Out two açaí bowls were half full. I paid full price for half the product. I would like some sort of credit.
Alex M.
I ordered online and still had to wait 15 minutes. Which is not the end of the world but I feel like I was forgotten because they put in person orders as a priority which totally defeats the point then of ordering on line. I don’t think I should jump the que and maybe this was only my perception. What would help is if a time to pick up was emailed to me so I could do other things while I waited.
Chris B.
I did an online order and it was very easy and my bowl was ready when I arrived