Quick and efficient. Notified me by phone when my cleanse was ready early.
Erika U.
Good, except the chocolate drizzle was forgotten, though I can tell it had chocolate inside. It’d be nice if they can confirm the add ons like protein you got so you’re assured you got it.
Janice B.
Good
Angie R.
Our customer service was great. Our mobile order was ready before it was promised. Overall, it was a great experience. It is easy to order on the app and my order was ready when I got there.
Gerry Y.
N/a
Ryan S.
It was great !
tawny E.
Just a little worried about having a B health rating.
Tyffani B.
I’m always treated with great customer service when I come to this Nekter in Upland.
Judith S.
Love Nekter cleanses, and was blessed to purchase a 3 day cleanse in anticipation for the holiday meals.
Customer service was pleasant, though slower than anticipated, given the online order, an empty store, and three female employees in the back. After a bit of waiting, (perhaps they were training in the back?), I was finally greeted and my presence addressed. It took a few minutes to explain my online order, and verify my identity, after which, I finally received my order. Everything was accurate, and service was kind.
People feel valued when noticed, and even minutes of feeling unnoticed can convince a customer to spend their time and resources at another business. Additionally, to make eye contact with a customer, yet not take a moment to acknowledge the customer’s presence, is quite discouraging to the customer. The only opportunity for improvement would be efficiency in acknowledging a customer and showing the customer that he/she is valued by the business.
KayleighGoogle
The people that work here are terrible. They need to be fired. We went inside of Nekter and the girl didn't even acknowledge that we walked in. We had ordered online and she didn't even start my meal. I cannot believe how rude this is. ❗❗TERRIBLE SERVICE❗❗ I would definitely not reccomend this place they also have a B rating outside and it has not been fixed for months. I only eat at restraunts with an A.
Response from the owner · April 7, 2023
We're thrilled to hear that you enjoyed the food and appreciated our quick service, as well as the clean and modern atmosphere. Thank you for the 5-star rating, and we look forward to serving you again soon!
I walked in. No one greeted me. She was sitting there on her phone for at least 2 to 3 minutes. I said I was there to pick up an order. She walked in the back the order was laying on the counter. They hadn’t even started it.