got their berry banana smoothie and it was absolutely bland and it was already too late driving off. such a disappointment.
Response from the owner · July 11, 2018
Armando We wish that we could have fixed your order for you and are so sorry for the inconvenience here. We hope we can redeem ourselves on your next visit!
Kinda tricky to find, but thats because google maps is misguided
Response from the owner · May 23, 2018
Fernando thanks for letting us know! Our Bella Terra location is located in the shopping center, closest to the Gothard & Edinger side. Hope to see you again soon :)
I normally don't rate but I was quite disappointed after a friend recommended this place. Staff was not very friendly. There were four people and only one person working. Two people saw me and just stared at me and then pretended they didn't see me, third person just stood there. The one guy who was working took my order when he was done with the order prior to mine. It wasn't even busy, there were only two customers and I was one of them. I will give you a second chance but I hope when I come back that service is a lot better.
Response from the owner · May 22, 2018
See thank you for your review. We sincerely apologize for the longer than anticipated wait! We will be passing your feedback along to management to review with their team. We greatly appreciate you bringing this to our attention, and we hope your next experience is a 5-star!
This was my first experience using the App which was very easy to use. I did so to skip the line and not wait on my order. We arrived at 9a (completion time given on App was 9:01a) and were told they were “still working on it” after pointing out our ticket to the person making the smoothie they said “no, sorry and shrugged.” We then sat and waited for it to be made for another 12 minutes.
Disappointed with the turnaround time of ordering ahead and it not being ready.
Sharma G.
Did you get this test?
Kyle AhlstromGoogle
The acai bowl was a normal bowl it was good kinda expensive but what bowl isn't. The watermelon cooler though was gross. It just tasted like bad mint it wasn't even cold. Service was a bit rude and took a long time.
Response from the owner · August 15, 2017
Kyle Ahlstrom, we appreciate your feedback, as we are always looking for ways to improve! We will be passing your feedback along to management to review with their team to ensure great product is served alongside great customer service. Additionally, if ever your order is not up to par, please don't hesitate to let any of our in-store team know so that they may fix accordingly. We truly hope you enjoy your next visit!
Hi,
I just want to express my disappointment in my acai bowl that I ordered on the app yesterday. The bowl was half empty because it did not have strawberries, coconut flakes (which I paid extra for), or agave. This order is set as a favorite on my app and I was not happy to see it come out that way.
Thanks,
Pauline
Brooke HansonGoogle
Staff is always a hit or miss. Half the time they're super friendly and the other half they act like you're an inconvenience for even stopping in. The bowls are okay-nothing spectacular, however, they are portioned better than most acai bowl shops. Juices are generally good and the portions are generous. They don't have a large variety of cleanse juices but they all are tasty and will do the job if you're just cleansing for a day or two. I also like that they have a loyalty program and often have bogo deals for loyalty members.
Response from the owner · July 18, 2017
Brooke Hanson, thank you for your honest review! We will be sharing it with management to ensure great product is served alongside even better customer service. Hope to see you soon!
Poor service. Very expensive fruit bowls. I ordered a bowl and 2 green juices for a total of $27... The staff are not friendly. They don't know how to make a good juice. We couldn't even drink them because they were so sour and bitter and not made right. The bowl was good but would not go there again.
Response from the owner · July 19, 2017
We're disheartened to hear about your experience overall, Pamela Cuevas. Please do not hesitate to let an in-store team member know right away if your order is ever not up to par. We want you to enjoy what you paid for and have reached out to upper management in regards to the lack of customer service you received. We want quality items alongside quality service and apologize that we missed our mark! We hope you can try us again and that you enjoy!
Please note this review is for the Huntington Beach store on Yorktown & goldenwest.
I am very sad to say the the bowl I ordered today was not up to Nékter standards. I picked up the bowl about 5 mins after I mobile ordered it and it was already soupy. The bowl had no flavor to it. It was missing something but I did not have time to go back after I left. It's hard to pay so much for something that was not good.
Desiree SpencerGoogle
The employee's were super rude.
Response from the owner · August 2, 2017
Desiree L. Spencer, thank you for your feedback, we hope to win a 5-star review in the future!